Latitude 5430 Rugged and Latitude 7330 Rugged Extreme Have No Option for About my Battery in Dell Optimizer
Summary: A Latitude 5430 Rugged or Latitude 7330 Rugged Extreme computer may not have an "About my battery" option when only connecting one battery.
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Symptoms
The Latitude 5430 Rugged and Latitude 7330 Rugged Extreme support dual batteries. Slot 2 is the main battery. When only slot 1 has a battery connected, Dell Optimizer (DO) cannot display About my battery information. This does not occur when there is a battery connected in slot 2. This issue only occurs on multibattery models.
The following image shows a slot 1 and slot 2 example. When holding the laptop with the handle facing upwards and when looking at the bottom of the laptop, slot 1 is on the left, and slot 2 is on the right.
If a battery is not connected in slot 2, users cannot access the battery information through Dell Optimizer.
Affected Platforms:
- Latitude 5430 Rugged
- Latitude 7330 Rugged Extreme
Affected Products:
- Dell Optimizer
Cause
Dell Optimizer requires, when using a single battery, to put the battery in slot 2.
Resolution
Workarounds if a single battery is used in slot 1:
- Users may get relevant information from the Windows Power & battery settings. Right-click the Start Menu, click Settings, click System, and then click Power & battery.
- Move the battery to slot 2 and then restart Dell Optimizer to access About my battery information.
Affected Products
Dell Optimizer, Latitude 7330 Rugged Extreme, Latitude 5430 RuggedArticle Properties
Article Number: 000208974
Article Type: Solution
Last Modified: 28 Aug 2025
Version: 4
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