Microphone Not Working Correctly on the Alienware Dual Mode Wireless Gaming Headset AW720H

Summary: Learn how to resolve microphone issues on the Alienware Dual Mode Wireless Gaming Headset AW720H.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Alienware headset AW720H may experience microphone issues. This includes but is not limited to static distortion sound when speaking loudly.

Affected Models:

  • Alienware Dual Mode Wireless Gaming Headset AW720H

Cause

No cause information is available.

Resolution

Update the firmware of AW720H to the latest version available through Alienware Command Center (AWCC) or firmware updater on Dell Support Website to resolve the issue. Follow the instruction below to ensure that both headset and dongle firmware are updated to the latest versions.

Note: Updating either firmware only may cause the headset to have issues or not to work.
  1. Perform the firmware update with the headset connected using the charging cable to update the headset firmware first.
  2. Next, perform the firmware update with the headset connected using the dongle to update the dongle firmware.

To download and install the firmware, refer to the Driver Update Guide

Affected Products

Alienware Dual Mode Wireless Gaming Headset AW720H

Products

Alienware, Inspiron Desktop, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, XPS Tablets, Fixed Workstations, Mobile Workstations
Article Properties
Article Number: 000214135
Article Type: Solution
Last Modified: 18 May 2026
Version:  7
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