Data Stored in Box Drive May Result in Data Corruption when using Dell Encryption Enterprise Shield

Summary: Encrypted data stored on your computer may become corrupted when using Box Drive to synchronize data to Box.com.

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Symptoms

Affected Products:

  • Dell Encryption Enterprise Shield
  • Dell Data Protection | Encryption
  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition

Affected Operating Systems:

  • Windows

Cause

Not Applicable

Resolution

It is recommended to have the following policies in place to prevent data corruption:

SDE

-^C:\users\*\AppData\local\box

Common

-^%ENV:USERPROFILE%\AppData\local\box
Note: For more information about modifying policies, reference How To Modify Policies on the Dell Data Protection Server.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000124141
Article Type: Solution
Last Modified: 16 Feb 2024
Version:  9
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