SourceOne Email Supervisor kan grote berichten niet in de cache opslaan

Summary: SourceOne Email Supervisor kan grote berichten niet in de cache opslaan en registreert de time-outfout "The request channel timed out while waiting for a reply after 00:04:59.1719158"

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Symptoms

Wanneer SourceOne Email Supervisor grote berichten tegenkomt en probeert de berichten van SourceOne Email Management in de cache op te slaan, treedt er na 5 minuten een time-out op.

De Email Caching-service mislukt en het volgende wordt vastgelegd in de gebeurtenislogboeken van Email Supervisor:

Log Name:      Email Supervisor
Source:        Email Supervisor
Date:          12/16/2020 5:52:41 AM
Event ID:      59
Task Category: Email Caching
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <Supervisor Server Name>
Description:
An error occurred while trying to download a message from Email Archive Server.  Details = Server: <SourceOne Server>, EntryID: <MsgID>, Description: The request channel timed out while waiting for a reply after 00:04:59.3280745. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout.

 

Cause

Dit is een bekend defect dat wordt genoemd in SDR 63239.

 

Resolution

Dit probleem is opgelost in patches of Service Pack-versies van SourceOne Email Supervisor 7.2 SP1 hotfix 63239.
EMC SourceOne patch- en servicepackkits kunnen meer dan https://dell.com/support worden gedownload.

Met de hotfix is de time-outwaarde nu configureerbaar. De waarden kunnen worden geconfigureerd door de volgende registersleutels in te stellen op de SourceOne Email Supervisor-server:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\EMC\SourceOne\Email Supervisor

Key Name: DocManagementSvcClientOpenTimeout
Key Value: 15 (Decimal - Minutes)
Key Type: REG_DWORD

Key Name: DocManagementSvcClientSendTimeout
Key Value: 15 (Decimal - Minutes)
Key Type: REG_DWORD

Key Name: DocManagementSvcClientReceiveTimeout
Key Name: 15 (Decimal - Minutes)
Key Type: REG_DWORD
OPMERKING: deze waarde wordt ingesteld in minuten en kan worden verhoogd/verlaagd. De standaardinstelling van de time-out is 5 minuten.

Products

SourceOne Email Supervisor
Article Properties
Article Number: 000182744
Article Type: Solution
Last Modified: 14 Jun 2025
Version:  8
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