Proxy Deployment Manager werkt niet. /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (toestemming geweigerd)

Summary: Proxy Deployment Manager (PDM) werkt niet na de upgrade. PDM mislukt met: "Fout bij het ophalen van taken. Mislukt met HTTP-foutcode: 404 aanvullende informatie" HTTP-status 404 - Niet gevonden. Dit is waargenomen op 19.7/8 versies. ...

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Symptoms

Bij het maken van een proxy-aanbeveling meldt de Avamar AUI de volgende fouten:
image.pngimage.png

Wanneer u hetzelfde probeert, maar met Avamar Administrator, komen we vast te zitten in het scherm Loading Recommendations.  
image.png




Het logboek /usr/local/avamar/var/log/vcs/deploymanager toont de volgende fout: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (toestemming geweigerd)
  
2022-06-27T04:08:55.259-0700 INFO  [ost-startStop-1][             util.MCCipherUtil#   getResultValue]: getResultValue:rabbitmqAP
2022-06-27T04:08:55.260-0700 INFO  [ost-startStop-1][             util.MCCipherUtil#cryptValueByXPath]: xPath://entry[@key='rabbitmqAP']
2022-06-27T04:08:55.261-0700 INFO  [ost-startStop-1][             util.MCCipherUtil#      getDocument]: getDocument: mcserverXMLFile:/usr/local/avamar/var/mc/server_data/prefs/mcserver.xml
2022-06-27T04:08:55.262-0700 ERROR [ost-startStop-1][             util.MCCipherUtil#      getDocument]: getDocument fail: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2022-06-27T04:08:55.263-0700 ERROR [ost-startStop-1][             util.MCCipherUtil#cryptValueByXPath]: Decrypt failed at: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2022-06-27T04:08:55.263-0700 ERROR [ost-startStop-1][             util.MCCipherUtil#   getResultValue]: Error found for decrypt: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2022-06-27T04:08:55.263-0700 ERROR [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: getConnectionFactory Exception====
2022-06-27T04:08:55.263-0700 ERROR [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2022-06-27T04:08:55.264-0700 INFO  [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: cf.isSSL():false
2022-06-27T04:15:45.633-0700 INFO  [ost-startStop-1][  impl.ConfigFileAppProperties#             init]:

De volgende fouten zijn te zien in /usr/local/avamar/var/log/vcs/connectionmanager.log 
2023-01-18T15:41:57.410+0000 INFO  [ost-startStop-1][util.MCCipherUtil#getDocument]: getDocument: mcserverXMLFile:/usr/local/avamar/var/mc/server_data/prefs/mcserver.xml
2023-01-18T15:41:57.412+0000 ERROR [ost-startStop-1][util.MCCipherUtil#getDocument]: getDocument fail: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2023-01-18T15:41:57.412+0000 ERROR [ost-startStop-1][   util.MCCipherUtil#cryptValueByXPath]: Decrypt failed at: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2023-01-18T15:41:57.412+0000 ERROR [ost-startStop-1][util.MCCipherUtil#   getResultValue]: Error found for decrypt: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2023-01-18T15:41:57.413+0000 ERROR [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: getConnectionFactory Exception====
2023-01-18T15:41:57.413+0000 ERROR [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd (Permission denied)
2023-01-18T15:41:57.413+0000 INFO  [ost-startStop-1][             util.RabbitMQUtil#ConnectionFactory]: cf.isSSL():false


 
 

Cause

Het bestand /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd heeft onjuiste machtigingen.

Waargenomen toestemming 
admin@ave197:~/>: ls -la /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd
-r-------- 1 admin admin 4506 Feb  3  2022 /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd

Verwachte toestemming 
admin@ave197:~/>: ls -la /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd
-r--r--r-- 1 admin admin 4506 Feb  3  2022 /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd

Resolution

Volg de onderstaande instructies om het probleem op te lossen.

Corrigeer de machtigingen: 
chmod 444 /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd
Controleer het bestand nu, het zou de juiste machtigingen moeten weergeven. 
r--r--r-- 1 admin admin 4.5K /usr/local/avamar/var/mc/server_data/prefs/preferences.dtd
Start tomcat opnieuw op (als root): 
emwebapp.sh --restart
Article Properties
Article Number: 000209747
Article Type: Solution
Last Modified: 16 May 2026
Version:  7
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