How to Run a Full Scan of Your Dell Computer for Optimizations and Updates

Affected Products:

• SupportAssist for Home PCs

To initiate a complete scan to identify hardware issues, required optimizations, and identify updates to drivers that are installed on your computer, follow these steps:

Perform one of the following:

• Open SupportAssist and click Start Now.
• Open SupportAssist click the Down arrow, and then click Run all.

During the optimization, the name of the task that is running is displayed above the tiles and the progress of the scan is displayed on the tile.

• If no issue is detected and there are no updates, a message is displayed on each tile. The amount of hard drive space that is saved, and the number of viruses or malware that are removed is displayed on the home page.
• If driver or application updates are detected during the scan, the update type and the number of available updates are displayed on the Get Drivers & Downloads tile. For instructions to install these updates, reference Install driver updates in the SupportAssist for Home PCs User Guide.
• If a hardware issue is detected and it requires creating a support request, the issue details page is displayed. For instructions to create a support request, reference Create a support request for an issue detected by a scan in the SupportAssist for Home PCs User Guide.
• If an issue is detected and it does not require creating a support request, the issue title is displayed above the tile and a notification is displayed on the Scan Hardware tile after all the scans are complete.

• If potentially unwanted programs (PUPs) are detected, a notification is displayed on the Remove Viruses & Malware tile. For instructions to remove PUPs, reference Remove potentially unwanted programs in the SupportAssist for Home PCs User Guide.

For more detailed troubleshooting of common computer performance issues, see our Fix Common Issues page.