NetWorker: SUSE LINUX client fails to start with systemctl command - start operation timed out

Summary: NetWorker client on SUSE linux fails to start with systemctl command - start operation timed out. Missing networker.service files on the Operating System cause the systemctl command to no longer be able to start NetWorker correctly. ...

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Symptoms

NetWorker can be started using the 'nsrexecd' command, but using systemctl commands fail consistently: 
# systemctl status networker
...
system[1]: networker.service: start operation timed out. Terminating.
system[1]: networker.service: Failed with result ‘timeout’.
system[1]: Failed to start EMC NetWorker. A backup and restoration software package..

Cause

The networker.service folder was empty:
/sys/fs/cgroup/devices/system.slice/networker.service

It is not known what caused this folder to become empty.

Resolution

Workaround:
Copy the networker.service files from a working NetWorker client system on a similar Operating System onto the affected system and reload the daemons: 
systemctl daemon-reload
systemctl restart remote-fs.target
systemctl restart local-fs.target

Resolution:
If the behavior repeats, engage Dell Support to investigate the root cause. 
  
 

Affected Products

NetWorker
Article Properties
Article Number: 000221719
Article Type: Solution
Last Modified: 09 Oct 2024
Version:  3
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