NVE-upgrade naar 19.9 mislukt met "Reconfiguring NetWorker Management UI Settings Failed"

Summary: Tijdens een upgrade van de NetWorker Virtual Edition (NVE) appliance naar 19.9.x mislukt de upgrade bij stap 43 van 51 met de melding "Reconfiguring NetWorker Management UI Settings Failed". ...

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Symptoms

  • NetWorker Virtual Editions (NVE) upgrade naar 19.9.0.2 van een eerdere release
  • De NVE /data01/avamar/repo/temp/*/tmp/workflow.log Rapporten:
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: ---------- BEGIN ReconfigureNetworkerUi::do ----------
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (systemctl stop nwui) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>&1
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: no output seen from "systemctl stop nwui"
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: "systemctl stop nwui", exit status=0 (success)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=root, ssh command is: (/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp/nmc_ui_config.txt) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>&1
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - BEGIN(output) - - - - - - -
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: 
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: ERROR: Either keystore path or password is incorrect
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - END
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 ERROR: "/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp/nmc_ui_config.txt", exit status=1 (error)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: post: "/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp/nmc_ui_config.txt", exit status=1 (error)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 ERROR: ERROR: Either keystore path or password is incorrect
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: post: ERROR: Either keystore path or password is incorrect
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=, ssh command is: (rpm -q dpnserver --last | head -1) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>&1
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: >>> [make_temp_script] 222 very_current_user=root, as_user=admin, ssh command is: (/usr/local/avamar/bin/avhostname -f) >/usr/local/avamar/var/run_command-sysout.20293.47234543999660 2>/usr/local/avamar/var/run_command-syserr.20293.47234543999660
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - BEGIN(output) - - - - - - -
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: NVE_HOSTNAME
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: - - - - - - - END
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: "/usr/local/avamar/bin/avhostname -f", exit status=0 (success)
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: Report home message: 2023-12-07 13:22:09 -0500|NVE_HOSTNAME|unknown|NveUpgrade|19.9.0.266|/space/avamar/repo/temp/NveUpgrade-19.9.0-266.avp_1699556217033/tmp|ReconfigureNetworkerUi|Reconfiguring NetWorker Management UI Settings (43 of 52)|ERROR: ReconfigureNetworkerUi::do   - operation failed
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 ERROR:  - operation failed
YYYY-MM-DD HH:mm:SS (TIMEZONE) 47234543999660 INFO: post:  - operation failed
  • Het configuratiescript NetWorker Web User Interface (NWUI) handmatig uitvoeren met de NVE-upgrade:
Opdracht: 
/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/*/tmp/nmc_ui_config.txt

De volgende fout wordt geretourneerd:

keytool error: java.io.IOException: parseAlgParameters failed: PBE parameter parsing error: expecting the object identifier for AES cipher

Cause

De oorzaak van dit probleem is niet geïdentificeerd; Er werd echter een tijdelijke oplossing gevonden waardoor de upgrade kon worden voltooid.
Dit probleem was niet reproduceerbaar tijdens het testen.

Resolution

Tijdelijke oplossing:

1. Verwijder de symbolische koppeling van de "laatste" NetWorker Runtime Environment (NRE):

rm -rf /opt/nre/java/latest

2. Controleer onder welk JRE-pakket (Java Runtime Environment) het pakket is geïnstalleerd /usr/java.

ls -l /usr/java
Voorbeeld 
nve:~ # ls -l /usr/java
total 4
lrwxrwxrwx 1 root root   16 Oct 29  2020 default -> /usr/java/latest
drwxr-xr-x 8 root root 4096 Jun 16  2023 jre1.8.0_341-amd64
lrwxrwxrwx 1 root root   28 Jun 16  2023 latest -> /usr/java/jre1.8.0_341-amd64

3. Maak de laatste symbolische koppeling van de NRE-java opnieuw met behulp van de /usr/java/jre Pad verzameld met de bovenstaande opdracht:

ln -s /usr/java/jre /opt/nre/java/latest
Voorbeeld: 
nve:~ # ln -s /usr/java/jre1.8.0_341-amd64 /opt/nre/java/latest

nve:~ # ls -l /opt/nre/java/latest
lrwxrwxrwx 1 root root 28 Feb  9 13:39 /opt/nre/java/latest -> /usr/java/jre1.8.0_341-amd64

4. Voltooi de NWUI-configuratie:

/opt/nwui/scripts/nwui_configure.sh -silent /space/avamar/repo/temp/*/tmp/nmc_ui_config.txt

5. Ga terug naar de NVE Installation Manager (webinterface) en voltooi de upgrade.
6. Zodra de upgrade is voltooid, zet u de symbolische NRE-koppeling terug naar de NRE Java-instantie:

A. Verwijder de symbolische link voor /opt/nre/java/latest:

rm -rf /opt/nre/java/latest

B. Bevestig de /opt/nre version:

ls -l /opt/nre/java

C. Maak de symbolische koppeling opnieuw met behulp van de map NRE Java Runtime Environment (JRE):

ln -s /opt/nre/java/jre#.#.#_### /opt/nre/java/latest

Affected Products

NetWorker

Products

NetWorker Series
Article Properties
Article Number: 000221988
Article Type: Solution
Last Modified: 02 Apr 2025
Version:  3
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