Name field in NSRLA has a hash character for AIX client.

Summary: Name field in NSRLA has a hash character for AIX client. Client backup or modification, using the wizard, fails with "Unable to authenticate with nsrserver: Client credential too weak"

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Symptoms

The name field in NSRLA has a hash character for AIX client.
Client backup or modification, using the wizard, fails with 
Unable to authenticate with nsrserver: Client credential too weak

Other errors seen in backup may include: 
Authentication error; why = Client credential too weak
Unable to set up the direct save with server... client is not properly configured
Unable to connect to the target media device through the nsrmmd process for the save set.

Viewing nsrla for the client shows the Name field blank or containing a hash character. 
nsradmin> p type: nsrla
                        type: NSRLA;
                        name:  ;
              nsrmmd version: #.#.#.#.Build.##;
             nsrsnmd version: #.#.#.#.Build.##;
          Multi-subnet state: Disabled;

Reinstalling NetWorker or renaming nsrladb and re-creating does not fix the issue.

Cause

Hosts file shows some non-printing characters such as Non-breaking space (NBSP) characters.
hosts file with non-printing characters

Resolution

Review the Hosts file in Notepad++ with view set to show non-printing characters.
(View -> Show Symbol -> Show Non-Printing Characters.)

Remove any nonstandard characters.
Once the hosts file is clean, stop NetWorker services.
Rename nsrladb
  • Windows: C:\Program Files\EMC Networker\nsr\res\nsrladb
  • Linux: /nsr/res/nsrladb
Restart NetWorker services to re-create nsrladb.
 
Verify that the name is populated correctly in nsrla. 
nsradmin -p nsrexec
nsradmin> p type: nsrla

Affected Products

NetWorker
Article Properties
Article Number: 000225354
Article Type: Solution
Last Modified: 23 May 2024
Version:  1
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