Avamar: ACM actions return "Unexpected Error" and "The request failed. Please see the server log or check the server status"

Summary: Avamar: All actions within Avamar Client Manager (ACM), returns Unexpected Error "The request failed" and "Please see the server log or check the server status".

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Symptoms

After successfully logging in to the client manager, errors are encountered when trying to perform any activity:

For Example:

 

Avamar Client Manager Error

Cause

Although login is successful, there is an unsupported special character in the Avamar password. The Avamar passwords may contain only these characters: 
  • A-Z (Upper case A to Z) 
  • a-z (Lower case A to Z) 
  • 0-9 (Numbers 0 to 9) 
  • . (Period or dot) 
  • _ (Underscore) 
  • - (Dash) 

Resolution

Use the change-passwords utility to change the Avamar root password so that it does not contain anything other than the supported characters above.

Affected Products

Avamar
Article Properties
Article Number: 000227380
Article Type: Solution
Last Modified: 08 Oct 2025
Version:  4
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