Bluescreen Error After Upgrading to SupportAssist for Home PCs V4.6.2/V4.6.3

Summary: Bluescreen issues may occur after upgrading to SupportAssist for Home PCs v4.6.2/v4.6.3.

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Symptoms

Blue screen occurs after upgrading to SupportAssist for Home PCs v4.6.2/v4.6.3.

Affected Platforms:

  • Latitude 3320
  • Latitude 3520
  • Latitude 5320
  • Latitude 5330
  • Latitude 5420
  • Latitude 5421
  • Latitude 5520
  • Latitude 5531
  • Latitude 7330
  • Vostro 5320

Cause

The bluescreen issue is caused due to Realtek High-Definition Audio Driver.

Resolution

Update to the latest version of Realtek Audio Driver to resolve the issue.

  1. Go to the Dell Drivers & Downloads website.
  2. Use the Identify your product option using the Service Tag or model name.
  3. In the Keyword field, search for Realtek High-Definition Audio Driver.
  4. Install the latest Realtek High-Definition Audio Driver released in February 2025 or later.

Affected Products

SupportAssist for Home PCs, Latitude 3320, Latitude 5320, Latitude 5330, Latitude 7330, Latitude 5421, Latitude 3520, Latitude 5520, Latitude 5531, Latitude 5420, Vostro 5320
Article Properties
Article Number: 000262166
Article Type: Solution
Last Modified: 08 Apr 2025
Version:  12
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