Dell Webcam WB7022 Disconnects From U4924DW Monitor Under Auto KVM Mode

Summary: Learn about Dell Webcam WB7022 disconnection from U4924DW monitor under auto Keyboards, Video, and Mouse (KVM) mode with Surface Pro 3 computer.

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Symptoms

Dell Webcam WB7022 may intermittently disconnect from a Dell U4924DW monitor under auto KVM mode. The issue occurs when it is connected to the Microsoft Surface Pro 3 laptop.

Affected Platforms:

  • Dell U4924DW
  • Dell Webcam WB7022

Cause

No cause information is available.

Resolution

Connect the webcam directly to the Surface Pro 3 Laptop or download the latest webcam firmware version 0.0.9.4 or later from Dell Display Peripheral Manager to resolve the issue.

Affected Products

Dell Webcam WB7022, Dell U4924DW
Article Properties
Article Number: 000330308
Article Type: Solution
Last Modified: 19 Nov 2025
Version:  3
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