APEX Backup Services: Cloud App status alert "Unable to connect to M365. Check connector status."

Unable to connect to Microsoft 365. Check connector status

Instructions:

1. Log in to the InSync Management Console.
2. On the InSync Management Console menu bar, click Data Sources > Microsoft 365.
3. On the Overview page, click Manage Apps.

4. When the Manage Apps window appears, click the 3-dot menu beside the app that you want to connect to, and then click Re-Install.
   

5. On the Confirmation message that appears, click Re-Install to proceed with the reconfiguration.
6. On the Microsoft 365 login page, enter the Tenant Administrator's username and password, and then click Sign-in.
7. Click Accept to grant the Druva InSync App the required permissions to access Microsoft 365 data. Druva InSync gets connected to the Microsoft 365 data of all users in the organization.
8. Once Microsoft 365 Cloud App is connected, on the Overview page, click Verify to verify the configuration.
9. In the Verify Configuration dialog that appears, enter the user’s email address. When you enter the user's email address, InSync performs the App authentication checks as a part of verification. Once these authentication checks are completed successfully, the Microsoft 365 reconfiguration is complete.

• Reconfigure does not remove any backups, but it does pause during reconfiguration and continues the backup once configuration is done.
• Reconfigure does not remove any backups for M365.
• Pressing the reinstall does not hamper anything, it is only that this operation cancels any ongoing backup jobs. All backups, policies are retained.