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Article Number: 000178139

Lights not responding on Alienware and G Series computers after installing the Alienware Command Center

Summary: If the lights on your Alienware system turn off or stop responding to the changes you make you can attempt to run a repair installation using the latest version of the Alienware Command Center. To download the latest version of the Alienware Command Center visit Dell's support site. ...

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Article Content

Symptoms

SLN319241_en_US__1iC_aw_alienhead_mr_v1 Description  

When you install the Alienware Command Center, the ELC Firmware can get corrupted causing the lights on the system to stay off or not responsive to changes done in the Alienware Command Center.

The ELC Firmware may get corrupted for several reasons, including a sudden shutdown, disconnecting or reconnecting the AC Adapter during installation.
     

Supported Systems:

 
  Alienware  and Dell G-Series Systems Supporting Alienware Command Center 5.0 and higher  
 

Solution

Run a repair installation of Alienware Command Center following the steps below:

  1. Download the latest version of Alienware Command Center from the Dell Drivers Page

  2. Run the setup without uninstalling the previous version of the Alienware Command Center

  3. Once the installation starts you will receive a prompt with options to Modify, Repair or Remove

     
    SLN319241_en_US__2I_awcc_fw_corrupt_01_mr_v1a
     

  4. Click on Repair to force the installation to flash the firmware again.

  5. Restart the system and confirm if the issues persist

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Cause

Alienware Logo

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Resolution

 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Article Properties

Affected Product

G Series, Alienware

Last Published Date

10 Apr 2021

Version

5

Article Type

Solution

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