PowerFlex Upgrade Failed Cannot create /opt/platform/platform directory

Summary: This article explains how to troubleshoot PowerFlex Upgrade failure due to failure to create the /opt/platform/platform directory on the upgrading MVM.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

The upgrade fails as it cannot create the /opt/platform/platform directory on the upgrading MVM and copy the file platform.tgz into it.

 

TASK [commons/platform : set_fact] *********************************************
^[[1;30mtask path: /app/playbooks/roles/commons/platform/tasks/main.yml:2^[[0m
^[[0;32mok: [avpfcu81001.cmp.cloud.bns] => changed=false ^[[0m
^[[0;32m ansible_facts:^[[0m
^[[0;32m owner: root^[[0m
^[[0;32m platform_bundle: /opt/platform/platform^[[0m
^[[0;32m platform_source: /app/playbooks/files/platform.tgz^[[0m

TASK [commons/platform_bundle/copy : create platform folder] *******************
^[[1;30mtask path: /app/playbooks/roles/commons/platform_bundle/copy/tasks/check_authenticity_ofhash.yml:1^[[0m
^[[0;31mfatal: [avpfcu81001.cmp.cloud.bns]: FAILED! => changed=false ^[[0m
^[[0;31m msg: 'There was an issue creating /opt/platform/platform as requested: [Errno 13] Permission denied: b''/opt/platform/platform'''^[[0m
^[[0;31m path: /opt/platform/platform^[[0m

{"message": "update_registries operation failed", "node_name": "avpfcu81003.cmp.cloud.bns", "node_ip": "10.91.1.144",
"pod_namespace": "powerflex", "pod_ip": "10.41.1.234", "pod_name": "platform-manager-7b59698c-cmmd7", "pod_service_account":
"platform-manager", "container_name": "platform-manager", "component_id": "Platform-manager", "log_type": "audit",
"raised_timestamp": "2025-05-08T20:17:19.000Z", "identity": "platform-manager", "resource_id": "platform-manager",
"resource_type": "audit-events", "resource_name": "platform-manager", "severity": "ERROR", "id": "1c02f32e-7866-4ea9-9083-d40706277ca8"}

Cause

The /opt/platform/platform directory should be owned by delladmin, and the permissions should be 755 as follows:

drwxr-xr-x 1 delladmin root 284 Apr 30 13:58 /opt/platform 

Resolution

 To correct the directory ownership on the MVMs, run the following commands:

sudo chown delladmin:root /opt/platform

sudo chown -R delladmin:root /opt/platform/*

- Rerun the upgrade, it should be able to create the /opt/platform/platform directory. 

Affected Products

PowerFlex rack, ScaleIO
Article Properties
Article Number: 000323650
Article Type: Solution
Last Modified: 23 May 2025
Version:  1
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