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Article Number: 000195709

Dell Wireless Keyboard and Mouse (KM3322W) Usage and Troubleshooting Guide

Summary: The following article provides information about the Dell Wireless Keyboard and Mouse (KM3322W). You can reference each section to learn more about the features of the Dell Wireless Keyboard and Mouse (KM3322W) and how to use them. ...

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Article Content

Instructions

Table of Contents:

  1. What is in the Dell Wireless Keyboard and Mouse (KM3322W) box
  2. Wireless Keyboard and Mouse Features
  3. Setting up your Wireless Keyboard and Mouse
  4. Troubleshooting
  5. Additional Information

KM3322W Wireless Mouse and Keyboard

(Figure.1 Work faster and smarter with the Dell Wireless Keyboard and Mouse (KM3322W))

 

What is in the Dell Wireless Keyboard and Mouse (KM3322W) box

 

KM3322W What's in the box?

(Figure.2 Dell Wireless Keyboard and Mouse (KM3322W) Box Contents)

1 Wireless Keyboard 2 Wireless Mouse
3 USB Receiver 4 Batteries
(AAA x2)
5 Batteries
(AA x1)		 6 Documents
 


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Wireless Keyboard and Mouse Features

 

Top View

KM3322W Top View

(Figure.3 Dell Wireless Keyboard and Mouse (KM3322W) Top View)

Right-Hand Side View

KM3322W Right Hand Side View

(Figure.4 Dell KM3322W Wireless Keyboard Right-Hand Side View)

Product Features

KM3322W Product List

(Figure.5 Dell Wireless Keyboard and Mouse (KM3322W) Product Features)

1 Function Keys 2 Dedicated Keys
3 Battery LED Status Indicator 4 Scroll Wheel
 


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Setting up your Wireless Keyboard and Mouse

 

Compatibility

Operating Systems:

  • Wireless 2.4 GHz Connectivity:

    • Windows 11, 10, 8.1, 8 and 7; Mac; Linux (Redhat 8.0/Ubuntu 18.04); Chrome; and Android operating system

Using the Dell Peripheral Manager application:

  • Windows 11 and Windows 10

Connecting the Wireless Keyboard and Mouse USB Receiver

The Dell Wireless Keyboard and Mouse (KM3322W) uses a USB Type-A receiver dongle to connect to your Desktop or Notebook computer. The receiver is located inside the battery compartment of the mouse.

KM3322W USB Receiver

(Figure.6 USB Type-A Dongle)

Note: You can purchase a USB Type-C to Type-A adapter separately, if your computer does not support USB Type-A connectors.
 

Connecting the Wireless Keyboard and Mouse to your Computer

KM3322W 2.4 GHz Connection

(Figure.7 2.4 GHz Connection)

You can get step-by-step instructions on the following guides:

  • Dell Peripheral Manager User's Guide
  • Dell Wireless Keyboard and Mouse KM3322W Quick Start Guide
  • Dell Wireless Keyboard and Mouse KM3322W User’s Guide

The guides are on our support site:


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Troubleshooting

 

Problems Possible Solutions
Unable to use the wireless mouse/wireless keyboard.
  1. Check if the battery is inserted correctly. Battery + and - ends should follow those indicated on the battery compartment label.
  2. Check the battery level.
    • If the wireless mouse uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  3. Turn the wireless mouse/wireless keyboard off, and then turn it on again. Check if the battery-status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery-status light does not turn on.
  4. Ensure that the USB receiver is directly connected to your computer. Avoid using the port replicators, USB hubs, and so on.
  5. Change the USB port. Insert the USB receiver into another USB port on your computer.
  6. Restart your computer.
Unable to pair the wireless mouse/wireless keyboard to the computer.
  1. Check the battery level:
    • If the wireless mouse/wireless keyboard uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Turn the wireless mouse/wireless keyboard off, and then turn it on again. Check if the battery-status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery status light does not turn on.
  3. Ensure that the USB receiver is directly connected to your computer. Avoid using the port replicators, USB hubs, and so on.
  4. Change the USB port. Insert the USB receiver into another USB port on your computer.
  5. Check that the operating system is Windows 11/Windows 10/Windows 8/Chrome/Android.
  6. Ensure that the distance between your computer and the wireless mouse/wireless keyboard is within 10 meters.
Mouse pointer does not move.
  1. Check the battery level:
    • If the wireless mouse/wireless keyboard uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Turn the wireless mouse/wireless keyboard off, and then turn it on again. Check if the battery-status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery status light does not turn on.
  3. Restart your computer.
  4. Ensure that the distance between your computer and the wireless mouse/wireless keyboard is within 10 meters.
Left/right mouse button does not work.
  1. Check the battery level:
    • If the wireless mouse/wireless keyboard uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Turn the wireless mouse/wireless keyboard off, and then turn it on again. Check if the battery-status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery status light does not turn on.
  3. Restart your computer.
  4. Ensure that the distance between your computer and the wireless mouse/wireless keyboard is within 10 meters.
Keyboard buttons do not work.
  1. Check the battery level:
    • If the wireless mouse/wireless keyboard uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Turn the wireless mouse/wireless keyboard off, and then turn it on again. Check if the battery-status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery status light does not turn on.
  3. Restart your computer.
  4. Ensure that the distance between your computer and the wireless mouse/wireless keyboard is within 10 meters.
Wireless connection is lost.
  1. Check the battery level:
    • If the wireless mouse/wireless keyboard uses a rechargeable battery, ensure that the battery is fully charged.
    • If the battery is exhausted, replace it with a new one.
  2. Turn the wireless mouse/wireless keyboard off, and then turn it on again. Check if the battery-status light is flashing amber, indicating that the battery power is low. If the battery is fully depleted, the battery status light does not turn on.
  3. Restart your computer.
  4. Ensure that the distance between your computer and the wireless mouse/wireless keyboard is within 10 meters.
 


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Additional Information

 

Additional Information

 

Dell Keyboard and Mouse Support Site

Learn how to use and troubleshoot problems with the Keyboard and Mouse you use with your computer. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance.

For the Dell Wireless Keyboard and Mouse (KM3322W) User Guide, browse to the Dell Wireless Keyboard and Mouse (KM3322W) Online Manual Page. Touch or click View PDF to the right of the User Guide, which is in the Manuals and Documents section.


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Article Properties

Affected Product

Dell Wireless Keyboard & Mouse KM3322W

Last Published Date

27 Jan 2022

Version

1

Article Type

How To

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