IDPA: PPDP Health Check Tool fails with error: There are unsupported Virtual Machine(s) [AvProxy] in powered on state.

Summary: Preupgrade, the PPDP Health Check Tool is run to check upgrade readiness. If the internal Avamar Proxy is incorrectly named, it can cause this check to fail. If the failure is caused by any other named virtual machine being found, do not follow this KB. ...

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Symptoms

Error message:

There are unsupported Virtual Machine(s) [AvProxy] in powered on state.

Upgrade readiness status
Error message example

 

Cause

A previous procedure to manually redeploy the internal Avamar Proxy included instructions to name the Virtual Machine AvProxy (lowercase "v"). This causes the non_idpa_vm check to fail.

Log in to the vSphere web UI and see that the AvProxy is named incorrectly:
vSphere Web UI

 

Resolution

  1. In the vSphere web UI, right-click the AvProxy VM and select "Rename…"
    AvProxy VM menu

  2. You may see that a display appears to warn about changing this VM as it is part of the Avamar vApp:

    Rename warning message

     

  3. Select "YES."

  4. Rename VM from "AvProxy" (lowercase v) to "AVProxy" (uppercase V). The first three letters of the name are all uppercase "AVP."

    Rename AvProxy

     

Virtual Machine is renamed. The health Check tool should run without this error.

 

Affected Products

PowerProtect Data Protection Software, Integrated Data Protection Appliance Family, Integrated Data Protection Appliance Software
Article Properties
Article Number: 000192486
Article Type: Solution
Last Modified: 04 Aug 2025
Version:  3
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