ECS: Call-Home Impact with SCG 5.26.00.18 - PFA ET-5202

Summary: This KB article documents Proactive Field Advisory (PFA) ET-5202 for ECS call-home impact when Secure Connect Gateway (SCG) 5.26.00.18 is configured.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

  • ECS Engineering, Quality, and Services leadership are requesting a Proactive Field Advisory (PFA) for all connected ECS systems configured with Secure Connect Gateway (SCG) 5.26.00.18.
  • SCG 5.26.00.18 is unable to process native ECS call-home data. This may result in dial-home (DH) Service Requests (SRs) not getting created.
  • The PFA is to:
    1. Request you upgrade to the latest SCG 5.26.00.20 to get the fix for the issue.
      • For more information about the SCG 5.26.00.18 issue and how to upgrade to SCG 5.26.00.20, see KB 243317.
    2. Review you the ECS alerts from the ECS User Interface (UI). Open a Service Request with ECS Support only if you find any alerts with the severity ERROR or CRITICAL which have occurred when you were using SCG 5.26.00.18.
      • For more information about how to check for historical alerts, check the Additional Information section. 
      • You may also check the ECS Troubleshooting Guide. For more information about how to download the latest version, check the Additional Information section. 

Additional Information

Check Alerts in ECS UI.

  1. Log in to the ECS UI
  2. On the top menu bar, click the alerts (bell) icon.
  3. Click VIEW ALL ALERTS.
  4. Click Filter.
  5. Under Date Time Range select Custom.
  6. Select the To and From date to match the timeframe you were on the impacted SCG version 5.26.00.18 without the hotfix. 
  7. If you see any alerts with Severity Warning or Critical, check the case history against the ECS box.
  8. If no Service Requests were opened to investigate these alerts, open a case with ECS Support to investigate them. 

Downloading the latest ECS Troubleshooting Guide

  1. Log in to the Dell Support Site
  2. To download the guide, click https://dl.dell.com/content/manual6463718-ecs-troubleshooting-guide-v1-16.pdf?language=en-us 
  3. Review the following sections under the ECS UI:
    1. View Current Alerts
    2. Node and Disk Health
    3. Capacity Utilization
    4. Garbage Collection
  4. It is recommended to regularly consult the ECS Troubleshooting Guide for general ECS administration and maintenance. 

Affected Products

ECS
Article Properties
Article Number: 000253341
Article Type: How To
Last Modified: 02 Dec 2025
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.