CloudIQ: Cloud IQ is not sending data to Dell Technologies

Summary: CloudIQ: Cloud IQ is not sending data to Dell Technologies.

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Instructions

This KB includes some checks that must be done from the support agent on Cloud IQ SRs to ensure that it is configured correctly and sending the data correctly to Dell Technologies:

 

  • Ensure that cloud iq is enabled from both CLI and UI
    From CLI: Use the command to check the cloud management is enabled or not

    10:58:34 service@(none) spb:~> uemcli /sys/support/config show -detail
Storage system address: 127.0.0.1
Storage system port: 443
HTTPS connection
 
1:    Support proxy server enabled               = no
      Support proxy server address               =
      Support proxy server port                  = 0
      Support proxy user name                    =
      Support proxy protocol                     = Unknown
      Automatic support contracts update enabled = no
      Cloud management enabled                   = yes

From GUI: Please make sure that the check box of send data to CloudIQ is checked as below : 
 

    Centralized Management

  • Ensure that ESRS is configured correctly, and given green connected status is shown

  • Ensure that Dell Technologies arrays are all in customer Install base IB.

  • Ensure that customer cloud IQ account is the same as the one support credentials on the Dell Technologies side.

Affected Products

Dell EMC Unity Family

Products

CloudIQ, PowerMax 2000, PowerMax 8000, Unisphere for VMAX, Unisphere for PowerMax, Dell Unity 300, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity 400, Dell EMC Unity 450F, Dell EMC Unity 500, Dell EMC Unity 500F, Dell EMC Unity 600 , Dell EMC Unity 600F, Dell EMC Unity 650F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC Unity Hybrid, VMAX 100K, VMAX 200K, VMAX 250F, VMAX 400K, VMAX 450F, VMAX 50K, VMAX 850F, VMAX 950F, VMAX All Flash ...
Article Properties
Article Number: 000022684
Article Type: How To
Last Modified: 20 Oct 2025
Version:  5
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