Data Domain ConnectEMC disabled settings after the DDOS upgrade to 6.2.0.30

Summary: After the DDOS upgrade to 6.2.0.30 the previous ConnectEMC notification settings seems rollback to email.

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Symptoms

After a DDOS upgrade to 6.2.0.30, the previous ConnectEMC notification settings is rollback to email and new Alerts are not sent to us.

Before the upgrade the ASUP shows a value:

config_master.support.notification.method = connectemc

And the command line:

# support notification method show
Notification method is set to "connectemc".

After the 6.2.0.30 code upgrade, the notification is set to email:

# support notification method show
Notification method is set to "email".

 

Cause

In this release, ConnectEMC has been changed to support the Secure Remote Service Virtual Edition (Secure Remote Services VE) gateway. This change requires a reconfiguration of the Data Domain system to ConnectEMC after the upgrade.

Note: ConnectEMC only works with Service Remote Services VE (V3) and cannot send email messages with older versions of Service Remote Services or on it s own. If ConnectEMC has been used with previous releases of DD OS (for example, 5.7 or 5.6), the Service Remote Services VE server configuration must be reentered as it was removed during the upgrade process due to the to technology upgrade.
Note: If an older Service Remote Services gateway is being used, the Service Remote Services VE gateway must be implemented to allow for secure communications.

During the upgrade, if ConnectEMC is detected as configured, the existing configuration is removed. In addition, if the support notification method is configured as ConnectEMC to send event messages to the company, it switches to email.

 

Resolution

After the upgrade, you can reconfigure the ConnectEMC with a new ConnectEMC command:

support connectemc device register

After ConnectEMC is configured, enable ConnectEMC with:

support notification method set connectemc

 

Additional Information

Refer to Dell Data Domain Operating System, Data Domain Virtual Edition, and Data Domain Management Center Version 6.2.0.30 Release Notes 302-005-882 REV. 01 June 2019:
https://support.emc.com/docu94630_Data_Domain_Operating_System_6.2.0.30_Release_Notes.pdf?language=en_US&source=Coveo

 

Affected Products

Data Domain

Products

Data Domain, Secure Remote Services
Article Properties
Article Number: 000168606
Article Type: Solution
Last Modified: 07 Nov 2025
Version:  5
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