Systems Management: How to Configure Alerts and Troubleshoot Alerts in OpenManage Enterprise

Summary: The following article details the steps necessary for basic configuration and troubleshooting of Alerts in OpenManage Enterprise.

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Instructions

OpenManage Enterprise is a simple-to-use, one-to-many systems management console. It cost-effectively facilitates comprehensive life cycle management for PowerEdge servers in one console. This article details the Health Alerts component of OpenManage Enterprise and how to tailor SNMP alerts to specific needs.

Understanding Alerts and Health Status in OpenManage Enterprise

The following video covers the basics of understanding Health Alerts and configuring and troubleshooting SNMP alerts in OpenManage Enterprise and the IDRAC. It covers how to configure alerts in the IDRAC, how to configure SNMP in OpenManage Enterprise, and some common issues that are encountered when troubleshooting alerts.

Understanding Alert Policies Basics

OpenManage Enterprise generates alerts and sends them by email for specified events such as:
  • Email hardware failures 
  • Forward alerts to other management software 
  • SMS alerts 
  • Power off server in response to specific error 
  • Remote script execution on event 
  • Ignore a specific alert 

In order to take advantage of the alert feature, the following are required:

  • SNMP traps coming from targets 
  • Alert policy wizard 

Troubleshooting Alerts

Since most alert actions are similar, this section focuses on the most common email alert, and the item that needs extra configuration, Remote Scripts.

Step 1: Receive SNMP Trap from the device. 

  1. Check the alert log. If no alerts, check the iDRAC configuration. 

  2. Use the Test Event option in the iDRAC to simulate an error. 

Step 2: Alert Policy Configuration 

  1. Under Category, select the All checkbox since often the user is filtering out the alerts they want. 

Create Alert Policy Name and Description All Category Target Date and Time Severity Actions Summary Step 2 of 7 Application Dell Storage iDRAC IF-MIB MM Networking OMSA OpenManage Enterprise OpenManage Essentials Power Manager RFC1215 SNMPv2-MlB VMWare

  1. Under Target, ensure all devices that you want email messages from are selected. 

  2. Under Date & time, do not select anything at all. Often, users are setting times here and if any alerts fall outside of that time, they get nothing. 

Create Alert Policy Name and Description Category Target Date and Time Severity Actions Summary Step 4 of 7 Date Range O Time Interval Days From: 12 o Sunday o Monday o Tuesday o Wednesday AM 12 o Thursday o Friday o Saturday AM

  1. Under Severity, Warning and Critical should be fine. 

  2. Under Action, fill out user email details.  

Step 3: Send Test trap from iDRAC again to verify functionality. 

  1. Check the Alert log again to verify it got to the appliance. 

  2. Wait for the email. 

  3. If no email is received, then this indicates an email server configuration issue.

  4. Under Application Settings > Alerts > Email Configuration, check the email server configuration. 

  5. Ensure that IP is correct, port is correct, and credentials are correct. Switch Authentication and SSL for testing. 

v Email Configuration SMTP Server Network Address Enable Authentication Username Password Confirm Password SMTP Port Number Use SSL 172.217.26.5 25

 

 

Affected Products

Dell OpenManage Enterprise, Dell EMC OpenManage Enterprise, Dell OpenManage Enterprise-Modular
Article Properties
Article Number: 000182281
Article Type: How To
Last Modified: 05 Mar 2024
Version:  9
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