Data Protection Advisor (DPA): Networker data collection requests fail with “error running nsradmin against server”

Summary: Networker data collection requests fail with “error running nsradmin against server”

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Symptoms



All data collection requests for NetWorker failing with  error running nsradmin against server 


Observations from agent in debug:
DBG1    48066.48109    20200402:164006      com.base.runcmd - csystemopen(): cmd to run is: '/usr/sbin/nsradmin'

DBG1    48066.48109    20200402:164006      com.base.runcmd - csystemopen(): argument 0 is nsradmin
DBG1    48066.48109    20200402:164006      com.base.runcmd - csystemopen(): argument 1 is -s
DBG1    48066.48109    20200402:164006      com.base.runcmd - csystemopen(): argument 2 is nwserv.domain.com
DBG1    48066.48109    20200402:164006      com.base.runcmd - csystemopen(): input is . type: NSR
show type; version; hostname
print
quit
DBG2    48066.48109    20200402:164007      com.base.runcmd - csystemreadline(): select took 1.00503 seconds. 3598.99 seconds left
DBG2    48066.48109    20200402:164008      com.base.runcmd - csystemreadline(): select took 0.995401 seconds. 3598 seconds left
DBG2    48066.48109    20200402:164008        com.base.i18n - convertToUTF8Data(): convdata->conv is NULL
DBG1    48066.48109    20200402:164008      com.base.runcmd - csystemreadline(): failed to write to child
DBG1    48066.48109    20200402:164008      com.base.runcmd - csystemclose(): child exited with status 1


When running the command manually on Networker directly, the command runs correctly/without a problem.

When checking status on Networker, the following message appears:
Test # 9 - Checking for unmounted devices ... 144502:nsrd: Unable to set user privileges based on user token for root on nwserv.domain.com: Security token has expired.

Cause

This is a NetWorker authentication issue.

Resolution

Refer to the following KB article for Networker to resolve the issue with authentication:
https://support.emc.com/kb/487486

Please contact DELL Technical Support for further information.

Affected Products

Data Protection Advisor

Products

Data Protection Advisor
Article Properties
Article Number: 000173604
Article Type: Solution
Last Modified: 25 Apr 2025
Version:  3
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