PowerProtect Cyber Recovery || CyberSense: Upgrade of indexengines package does not complete and stays at 100%
Summary: Upgrading the CyberSense package goes to 100% but not done.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
The upgrade of the indexengines package does not complete and stays at 100% instead of showing "done".
From a separate putty session, a process "indexman --fix" started 1 minute after the rpm install command has not completed:
From a separate putty session, a process "indexman --fix" started 1 minute after the rpm install command has not completed:
Cause
The indexman command requires access to the CyberSense databases, but the PostgreSQL service was not started.
From a separate putty session, run the following command to confirm:
From a separate putty session, run the following command to confirm:
# service postgresql status
Resolution
In the separate putty session on the CyberSense host, run the following command:
The installation should go from 100% to done and then finish the other packages.
# service postgresql start
The installation should go from 100% to done and then finish the other packages.
Affected Products
CyberSenseArticle Properties
Article Number: 000226501
Article Type: Solution
Last Modified: 03 Jul 2024
Version: 1
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.