Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Baskets

Article Number: 000145172

Windows 10: Resetting the Windows Hello Biometrics

Summary: The following article provides information about how to reset Windows Hello if the options grey out after upgrading your TPM on a Dell computer.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Table of Contents:

  1. Windows Hello options are greyed out after upgrading the TPM
  2. How to reset Windows Hello
  3. Other useful Windows Hello Articles

 

Windows Hello options are greyed out after upgrading the TPM

 

Have you upgraded the TPM (Trusted Platform Module) on your Dell computer? You cannot run Windows Hello through setup?

The next section in this article will take you through some steps to resolve this.

If you are having another issue with Windows Hello on a Dell computer, then check out the articles in the third section.

Check out the article below for more information about Windows Hello:


Back to Top

Cause

 

How to reset Windows Hello

 

Follow these steps to reset the windows Hello biometrics on your Dell computer:

Note: Be aware, these steps reset Windows Hello for every user who is registered on the computer.

  1. Open the Services Panel and Stop the biometric service:

    1. Press the Win + R keys together to open a Run dialog box.

    2. Type services.msc.

    3. Select Windows Biometric Service from the left-hand side column.

    4. Right-click it and select Stop from the list that appears.

  2. Backup the old database:

    1. Open Windows Explorer.

    2. Go to C:\Windows\System32\WinBioDatabase.

    3. Copy and paste the .DAT files into a new folder that you have created.

  3. Delete the old database:

    1. Open Windows Explorer.

    2. Go to C:\Windows\System32\WinBioDatabase.

    3. Delete the .DAT files.

  4. Open the Services Panel and Start the biometric service:

    1. Press the Win + R keys together to open a Run dialog box.

    2. Type services.msc.

    3. Select Windows Biometric Service from the left-hand side column.

    4. Right-click it and select Start from the list that appears.

  5. Register your Biometrics again:

    1. Go to Account Settings.

    2. At Sign-in options, go through the registration process to re-register your biometrics.


Back to Top

Resolution

 

Other useful Windows Hello Articles

 

If you are experiencing another issue with Window's Hello Biometrics, then check out the following articles from Dell:


Back to Top

Article Properties

Affected Product

G Series, Alienware, Inspiron, Latitude, Vostro, XPS

Last Published Date

18 Aug 2022

Version

5

Article Type

Solution

Back to Top