Avamar: Instant Access Restore mislukt: vmir-fout <42570>: Query create VM failed to start with error: RuntimeFault.summary

Summary: vmir-fout <42570>: Query create VM failed to start with error: RuntimeFault.summary "Er is een algemene runtime-fout opgetreden. Key provider NKP1 is niet compatibel met host Reden waarom de host geen ondersteuning biedt voor Native Key Provider omdat deze zich niet in een cluster bevindt" ...

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Symptoms

Instant Access mislukt met deze fout in de Avamar UI.
"ERROR Query create VM failed to start with error: RuntimeFault.summary NKP1 not found key provider NKP1 not found"

Fout in vmir.log
vmir Error : Query create VM failed to start with error: RuntimeFault.summary
vmir Error : Failed to create VM

Cause

De hoofdoorzaak is VMware-gerelateerd.

Resolution

De ESX-host moet worden verwijderd en naar het cluster worden gelezen en de versleutelingsinstellingen moeten worden gewijzigd.
Werk met VMware Support, indien nodig.

Additional Information

https://communities.vmware.com/t5/VMware-vSphere-Discussions/Virtual-TPM-error/td-p/2872159

Affected Products

Data Protection, Data Backup & Protection Software, Avamar, Avamar Client for VMware
Article Properties
Article Number: 000213173
Article Type: Solution
Last Modified: 23 Oct 2024
Version:  3
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