Avamar: Instant Access restore fails: vmir Error <42570>: Query create VM failed to start with error: RuntimeFault.summary
Summary: vmir Error <42570>: Query create VM failed to start with error: RuntimeFault.summary "A general runtime error occurred. Key provider NKP1 is not compatible with host Reason the host does not support Native Key Provider because it is not in a cluster" ...
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Instant Access fails with this error in the Avamar UI.
"ERROR Query create VM failed to start with error: RuntimeFault.summary NKP1 not found key provider NKP1 not found"
Error the vmir.log
"ERROR Query create VM failed to start with error: RuntimeFault.summary NKP1 not found key provider NKP1 not found"
Error the vmir.log
vmir Error <42570>: Query create VM failed to start with error: RuntimeFault.summary vmir Error <0000>: Failed to create VM
Cause
The root cause is VMware related.
Resolution
The ESX host must be removed and readded to the cluster, and the Encryption settings must be changed.
Work with VMware Support, if required.
Work with VMware Support, if required.
Additional Information
https://communities.vmware.com/t5/VMware-vSphere-Discussions/Virtual-TPM-error/td-p/2872159
Affected Products
Data Protection, Data Backup & Protection Software, Avamar, Avamar Client for VMwareArticle Properties
Article Number: 000213173
Article Type: Solution
Last Modified: 23 Oct 2024
Version: 3
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