Paired Bluetooth Devices Will Not Be Listed in the ICPS Bluetooth Tab
Summary: Information about the Intel Connectivity Performance Suite (ICPS) not listing some Bluetooth devices.
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Symptoms
Certain Bluetooth devices will not show in ICPS but will show up in Windows Bluetooth & Devices. Low powered Bluetooth devices like the Dell KB7120W keyboard and the Dell MS355 mouse will not show in ICPS as an example.
Cause
This is a known issue with the ICPS Bluetooth tab.
Resolution
Intel Connectivity Performance Suite
To resolve this issue, download and install the latest version of ICPS:
https://www.intel.com/content/www/us/en/download/738623/intel-connectivity-performance-suite-for-intel-wireless-products.html
Affected Products
Dell Pro Rugged 13 RA13250, Dell Pro Rugged 14 RB14250Article Properties
Article Number: 000233696
Article Type: Solution
Last Modified: 18 Nov 2025
Version: 3
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