Dell Pro Laptop Camera Preview Shows a Black Screen After Installing Windows Studio Effects Driver
Summary: Learn why the camera preview shows a black screen after installing Windows Studio Effects (MEP) driver on a Dell Pro laptop.
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Symptoms
The camera preview may show a black screen. The issue occurs after installing the MEP driver without VC++ installed.
Affected Platform:
- Dell Pro 13 Plus PB13255
- Dell Pro 14 Plus PB14255
- Dell Pro 16 Plus PB16255
Cause
The Visual C++ redistributable is still required to support MEP (v1.0.xx).
Resolution
Download and Install VC++ from the Microsoft Website
Affected Products
Dell Pro 13 Plus PB13255, Dell Pro 14 Plus PB14255, Dell Pro 16 Plus PB16255Article Properties
Article Number: 000343134
Article Type: Solution
Last Modified: 15 Sept 2025
Version: 3
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