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Article Number: 000022877

IDPA - How to send test Connect Home messages from ESRS enabled Components on an IDPA

Summary: This Knowledge Base article shows you how to send test Connect Home messages in IDPA

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Instructions

Both the Avamar and Data Domain Components in an IDPA solution, send out one or more Connect Home messages every day via ESRS to Dell EMC, even if there are no problems.
But this is not true for the Data Protection Advisor, or the Appliance Control Manager. Both the DPA and ACM only send out Connect Home messages when there is an alert.

Sending a test Connect Home message from Avamar:
Avamar Administrator:
  1. Log into the Avamar Administrator.
  2. Select Tools   Manage ConnectEMC.
  3. If not already highlighted select  Primary Transport  in the left Pane.
    kA53a0000004OHWCA2_1_0
  4. If the current Primary Transport type is HTTPS, then press the  Test  button.
  5. If the current Primary Transport type is other than HTTPS, then press the Edit Button.
  6. In the Edit Primary Transport window Click on the carrot in the Transport Type, and select HTTPS.
    kA53a0000004OHWCA2_1_1
  7. In the URL field, enter in the IP address of the ESRS gateway with port 9443, and press OK.
    kA53a0000004OHWCA2_1_2
  8. You will be sent back to the Manage ConnectEMC window, where you can now press the  Test  button.

Avamar Command Line:
  1. Log into the Avamar CLI via SSH as user admin.
  2. Enter in this command:
    mccli event publish --code=22922 --attribute=level --value=info --message= Test 

Sending a test Connect Home message from Data Domain:
      From DDOS Command Line:
  1. Log into DDOS Command Line as user sysadmin.
  2. Enter in this command:
    support connectemc test

Article Properties

Affected Product

Integrated Data Protection Appliance Family

Product

Avamar Data Store, DD OS, PowerProtect Data Protection Software, Integrated Data Protection Appliance Family

Last Published Date

20 Nov 2020

Version

2

Article Type

How To

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