RecoverPoint: ERROR: Detected XX devices without a UID

Summary: RecoverPoint: ERROR: Detected XX devices without a Unique Identifier (UID)

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Symptoms

Zoning HP storage with RecoverPoint Appliances (RPAs) and masking Logical Unit Numbers (LUNs) to it.

The following error displays in both the UI and CLI:
 

ERROR: Detected 16 devices without a UID (for example, RPA port=(WWN=0x5001248xxxxxxxxx), storage port=(WWN=0xxxxxxxxxxxxxx), volume=0x0, vendor=HP, product=MSA 2040 SAN). If you wish to replicate these LUNs, contact EMC Customer Service. Otherwise, unmap the LUNs. ; site-rpa ; RPA 1 in xxxx
ERROR: Detected 16 devices without a UID (for example, RPA port=(WWN=0x5001248xxxxxx), storage port=(WWN=0xxxxxxxxxxxxx), volume=0x0, vendor=HP, product=MSA 2040 SAN). If you wish to replicate these LUNs, contact EMC Customer Service. Otherwise, unmap the LUNs. ; site-rpa ; RPA 2 in xxxx
    

Cause

The error message indicates that a third-party storage is zoned to a RecoverPoint system, which is not supported to work with RecoverPoint directly. RecoverPoint must work with a VPLEX to replicate third-party storage as source or replica.

Resolution

Workaround:
Unmask the third-party storage ports World Wide Name (WWN) from RPA (zoning on switches).

Resolution:   
VPLEX can be used to allow replication of third-party storage disks as source or target. 

Affected Products

RecoverPoint EX

Products

RecoverPoint CL, RecoverPoint EX
Article Properties
Article Number: 000056678
Article Type: Solution
Last Modified: 08 Jul 2025
Version:  4
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