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Article Number: 000124021

Der vises en fejlmeddelelse, når Alienware Mobile Connect-applikationen startes efter opgradering af operativsystemet til Windows10 19H1

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Article Content

Symptoms

Når du har opgraderet operativsystemet (OS) fra Windows10 RS5 til Windows10 19H1, vil opstart af Alienware Mobile Connect-applikationen mislykkes med fejl, som er angivet i nedenstående billede:

SLN316332_da__1Alienware errror

De påvirkede platforme er:

  • Alienware Area-51 R4
  • Alienware Area-51 R5
  • Alienware Area-51 Threadripper Edition R3
  • Alienware Area-51 Threadripper Edition R6
  • Alienware Area-51 Threadripper Edition R7
 

Resolution

Sådan løses problemet:

  1. Fortsæt til at downloade og installere driveren til Alienware Mobile Connect - version 2.0, A00 eller senere fra webstedet Dells drivere og downloads.
  2. Opdater Alienware Mobile Connect-appen fra MS Store.
 

Article Properties

Affected Product

Alienware Area-51m, Alienware Area 51, Alienware Area-51 R2, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Area-51 Threadripper Edition R7

Last Published Date

22 Apr 2021

Version

4

Article Type

Solution

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