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Article Number: 000124021

Viene visualizzato un messaggio di errore quando si avvia l'applicazione Alienware Mobile Connect dopo l'upgrade del sistema operativo a Windows 10 19H1

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Article Content

Symptoms

Dopo aver eseguito l'upgrade del sistema operativo da Windows 10 RS5 a Windows 10 19H1, l'avvio dell'applicazione Alienware Mobile Connect avrà esito negativo con l'errore descritto in dettaglio nell'immagine seguente:

SLN316332_it__1Alienware errror

Le piattaforme interessate sono:

  • Alienware Area-51 R4
  • Alienware Area-51 R5
  • Alienware Area-51 Threadripper Edition R3
  • Alienware Area-51 Threadripper Edition R6
  • Alienware Area-51 Threadripper Edition R7
 

Resolution

Per risolvere questo problema:

  1. Scaricare e installare il driver per Alienware Mobile Connect 2.0, A00 o versioni successive dal sito web Driver e download di Dell.
  2. Aggiornare l'app Alienware Mobile Connect da Microsoft Store.
 

Article Properties

Affected Product

Alienware Area-51m, Alienware Area 51, Alienware Area-51 R2, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Area-51 Threadripper Edition R7

Last Published Date

22 Apr 2021

Version

4

Article Type

Solution

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