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Article Number: 000124021

Exibição de mensagem de erro ao iniciar o aplicativo Alienware Mobile Connect após fazer upgrade do SO para o Windows10 19H1

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Article Content

Symptoms

Depois de fazer upgrade do SO (Sistema Operacional) do Windows 10 RS5 para o Windows 10 19H1, a inicialização do aplicativo Alienware Mobile Connect falhará com o erro detalhado na imagem abaixo:

SLN316332_pt_BR__1Alienware errror

As plataformas afetadas são:

  • Alienware Area-51 R4
  • Alienware Area-51 R5
  • Alienware Area-51 Threadripper Edition R3
  • Alienware Area-51 Threadripper Edition R6
  • Alienware Area-51 Threadripper Edition R7
 

Resolution

Para resolver esse problema:

  1. Faça download da versão 2.0, A00 ou posterior do driver do Alienware Mobile Connect no site de Drivers e downloads da Dell e depois instale-o.
  2. Atualize o aplicativo Alienware Mobile Connect a partir da MS Store.
 

Article Properties

Affected Product

Alienware Area-51m, Alienware Area 51, Alienware Area-51 R2, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Area-51 Threadripper Edition R7

Last Published Date

22 Apr 2021

Version

4

Article Type

Solution

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