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Article Number: 000124368

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Connecting and Troubleshoot Internet Connectivity Issues on Your Dell Computer

Summary: Learn how to resolve common internet connection issues on your Dell computer that matches the Operating system.

Article Content

Symptoms
For help with your Wireless, Wired or Mobile Broadband adapter refer to the expanding sections. Select the tab that matches the Operating System that is installed on your computer and then refer to the section on that tab which best matches the issue you are having. The links that are provided will take you to articles containing information, how-to's, and troubleshooting steps.
Cause
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For general information about wireless networking such as what is needed to set up a Wi-Fi network, what is a Wi-Fi network name (SSID)? and what is a Wi-Fi security (network) key? Refer to the section that matches the Operating System (OS) on your computer.

 

  • HomeGroup has been removed from Windows 10 (Version 1803). Refer to the Microsoft Knowledge Base article HomeGroup removed from Windows 10 (Version 1803) for more information and alternate means to share files and printers. External Link
  • To resolving shared folders issues, perform the following steps:
    1. In the Search box, type troubleshoot.
       
    2. Touch or click Troubleshoot (System settings).
       
    3. Scroll down the page until you see Share Folders under Find and fix other problems.
       
    4. Touch or click Share Folders.
       
    5. Touch or click Run the troubleshooter and follow the prompts.
  • OneDrive is free online storage that comes with your Microsoft account. Save your files there and you will be able to get to them from any PC, tablet, or phone. For more information, refer to Microsoft Knowledge Base article OneDrive on your PC. External Link
  • When at a public location (coffee shop, library, airport, hotel, etc.) you should set your network location to Public, this will help protect you from intruders. On the other hand, in order to be able to browse other computers or printers on your local network, the network location has to be set to Private. Perform the following steps to change the network location.
    1. Make sure you are connected wirelessly before performing the steps.
    2. Touch or click the network icon Available Networks, either in the taskbar or in the hidden icons area (Figure 1).
      Note: Both are located in the lower right-hand corner of the screen.
      Windows 10 Hidden Icons Arrow
      Figure 1: Hidden Icon Location
    3. Find the wireless network listing that reads as connected.
    4. Touch or click Properties.
    5. Touch or click Public or Private as desired.
    6. Close the window.
  • Printer setup on wireless network and checklist for printer networking

WiFi Tips (Official Dell Tech Support)

Duration: 01:59
Closed captions: Auto-translate option available in Settings.

WiFi Issues Windows 10 (Official Dell Tech Support)

Duration: 02:09
Closed captions: Auto-translate option available in Settings.

 

  • HomeGroup has been removed from Windows 10 (Version 1803). Refer to the Microsoft Knowledge Base article HomeGroup removed from Windows 10 (Version 1803) for more information and alternate means to share files and printers. External Link
  • To resolving shared folders issues, perform the following steps:
    1. In the Search box, type troubleshoot.
       
    2. Touch or click Troubleshoot (System settings).
       
    3. Scroll down the page until you see Share Folders under Find and fix other problems.
       
    4. Touch or click Share Folders.
       
    5. Touch or click Run the troubleshooter and follow the prompts.
  • OneDrive is free online storage that comes with your Microsoft account. Save your files there and you will be able to get to them from any PC, tablet, or phone. For more information, refer to Microsoft Knowledge Base article OneDrive on your PC. External Link
  • When at a public location (coffee shop, library, airport, hotel, etc.) you should set your network location to Public, this will help protect you from intruders. On the other hand in order to be able to browse other computers or printers on your local network, the network location has to be set to Private. Perform the following steps to change the network location.
    1. Make sure you are connected wirelessly before performing the steps.
    2. Touch or click the network icon Available Networks, either in the taskbar or in the hidden icons area (Figure 1).
      Note: Both are located in the lower right-hand corner of the screen.
      Windows 10 Hidden Icons Arrow
      Figure 1: Hidden Icon Location
    3. Find the wireless network listing that reads as connected.
    4. Touch or click Properties.
    5. Touch or click Public or Private as desired.
    6. Close the window.
  • Printer setup on wireless network and checklist for printer networking

How to Fix Network Connection Problems Windows 10 (Official Dell Tech Support)

Duration: 01:27
Closed captions: Auto-translate option available in Settings.

 

If the above steps have not helped and you require further assistance, please contact Technical Support

 

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Resolution
 
Out of Warranty support  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
Note: Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Article Properties

Affected Product

Alienware 15 R4, Alienware 17 R5, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Aurora R5, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Wireless Networking Alienware 15 R4, Alienware 17 R5, Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Aurora R5, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Wireless Networking, Fixed Workstations, Dell SE2719H, Dell G7 15 7588, Inspiron 3452, Inspiron 15 7572, Inspiron 7580, Inspiron 3052, Inspiron 20 3064, Inspiron 3264 AIO, Inspiron 3265, Inspiron 3452 AIO, Inspiron 3455, Inspiron 24 3464, Inspiron 24 5488, Inspiron 27 7775, Inspiron 3252, Inspiron 3268, Inspiron 3655, Inspiron 3656, Inspiron 3668, Latitude 5290 2-in-1, Latitude 5290, Latitude 7290, Latitude 3390 2-in-1, Latitude 7390 2-in-1, Latitude 7390, Latitude 3490, Latitude 5490, Latitude 5491, Latitude 7490, Latitude 3590, Latitude 5590, Latitude 5591, OptiPlex 3050 All In One, OptiPlex 3050, OptiPlex 3060, OptiPlex 5050, OptiPlex 5060, OptiPlex 5250 All In One, OptiPlex 7050, OptiPlex 7060, OptiPlex 7450 All In One, OptiPlex 7460 All In One, OptiPlex 7760 All In One, Vostro 5370, Vostro 14 3468, Vostro 5471, Vostro 15 3568, Vostro 3578, Vostro 15 5568, Vostro 3470, Vostro 3670, XPS 27 7760, XPS 8920 See more

Last Published Date

16 Feb 2021

Version

5

Article Type

Solution

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