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Article Number: 124368

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Connecting and Troubleshoot Internet Connectivity Issues on Your Dell Computer

Summary: Learn how to resolve common internet connection issues on your Dell computer that matches the Operating system.

Article Content

Symptoms
For help with your Wireless, Wired or Mobile Broadband adapter refer to the expanding sections. Select the tab that matches the Operating System that is installed on your computer and then refer to the section on that tab which best matches the issue you are having. The links that are provided will take you to articles containing information, how-to's, and troubleshooting steps.
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For general information about wireless networking such as what is needed to set up a Wi-Fi network, what is a Wi-Fi network name (SSID)? and what is a Wi-Fi security (network) key? Refer to the section that matches the Operating System (OS) on your computer.

 

  • HomeGroup has been removed from Windows 10 (Version 1803). Refer to the Microsoft Knowledge Base article HomeGroup removed from Windows 10 (Version 1803) for more information and alternate means to share files and printers. SLN209336_en_US__1iC_External_Link_BD_v1
  • To resolving shared folders issues, perform the following steps:
    1. In the Search box, type troubleshoot.
       
    2. Touch or click Troubleshoot (System settings).
       
    3. Scroll down the page until you see Share Folders under Find and fix other problems.
       
    4. Touch or click Share Folders.
       
    5. Touch or click Run the troubleshooter and follow the prompts.
  • OneDrive is free online storage that comes with your Microsoft account. Save your files there and you will be able to get to them from any PC, tablet, or phone. For more information, refer to Microsoft Knowledge Base article OneDrive on your PC. SLN209336_en_US__1iC_External_Link_BD_v1
  • When at a public location (coffee shop, library, airport, hotel, etc.) you should set your network location to Public, this will help protect you from intruders. On the other hand, in order to be able to browse other computers or printers on your local network, the network location has to be set to Private. Perform the following steps to change the network location.
    1. Make sure you are connected wirelessly before performing the steps.
    2. Touch or click the network icon SLN209336_en_US__10I_Win_10_Available_Connected_Wireless_Icon_BD_v1, either in the taskbar or in the hidden icons area (Figure 1).
      SLN209336_en_US__11icon Note: Both are located in the lower right-hand corner of the screen.
      SLN209336_en_US__12iC_Hidden_Icons_BD_V1
      Figure 1: Hidden Icon Location
    3. Find the wireless network listing that reads as connected.
    4. Touch or click Properties.
    5. Touch or click Public or Private as desired.
    6. Close the window.
  • Printer setup on wireless network and checklist for printer networking

 

  • HomeGroup has been removed from Windows 10 (Version 1803). Refer to the Microsoft Knowledge Base article HomeGroup removed from Windows 10 (Version 1803) for more information and alternate means to share files and printers. SLN209336_en_US__1iC_External_Link_BD_v1
  • To resolving shared folders issues, perform the following steps:
    1. In the Search box, type troubleshoot.
       
    2. Touch or click Troubleshoot (System settings).
       
    3. Scroll down the page until you see Share Folders under Find and fix other problems.
       
    4. Touch or click Share Folders.
       
    5. Touch or click Run the troubleshooter and follow the prompts.
  • OneDrive is free online storage that comes with your Microsoft account. Save your files there and you will be able to get to them from any PC, tablet, or phone. For more information, refer to Microsoft Knowledge Base article OneDrive on your PC. SLN209336_en_US__1iC_External_Link_BD_v1
  • When at a public location (coffee shop, library, airport, hotel, etc.) you should set your network location to Public, this will help protect you from intruders. On the other hand in order to be able to browse other computers or printers on your local network, the network location has to be set to Private. Perform the following steps to change the network location.
    1. Make sure you are connected wirelessly before performing the steps.
    2. Touch or click the network icon SLN209336_en_US__10I_Win_10_Available_Connected_Wireless_Icon_BD_v1, either in the taskbar or in the hidden icons area (Figure 1).
      SLN209336_en_US__11icon Note: Both are located in the lower right-hand corner of the screen.
      SLN209336_en_US__12iC_Hidden_Icons_BD_V1
      Figure 1: Hidden Icon Location
    3. Find the wireless network listing that reads as connected.
    4. Touch or click Properties.
    5. Touch or click Public or Private as desired.
    6. Close the window.
  • Printer setup on wireless network and checklist for printer networking

 

If the above steps have not helped and you require further assistance, please contact Technical Support

 

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Resolution
SLN209336_en_US__56image(13480)  Out of warranty? No problem click here, enter your Service Tag and view our offers. 

 

SLN209336_en_US__57icon Currently, offers are only available for US, Canada, UK, Germany and France PC Customers. Server and Storage not applicable.

 

Article Properties

Affected Product

Inspiron 3452, Inspiron 3455, Latitude 7390 2-in-1, Inspiron 3668, Vostro 3670, OptiPlex 7050, Inspiron 7580, Vostro 5370, XPS 8920, Inspiron 20 3064, OptiPlex 7060, Latitude 7290, Vostro 15 5568, Vostro 3470, Inspiron 24 5488, Inspiron 3264 AIO, Inspiron 24 3464, Vostro 5471, OptiPlex 3050 All In One, Latitude 5591, Alienware Area-51 R4 and R5, OptiPlex 7450 All In One, Latitude 5290 2-in-1, Latitude 5590, Latitude 7390, Vostro 3578, Vostro 15 3568, Alienware 17 R5, Alienware Aurora R5, Latitude 7490, Inspiron 3252, Alienware Area-51 Threadripper Edition R3 and R6, Latitude 5491, Inspiron 3656, Latitude 5490, Dell G7 15 7588, XPS 27 7760, Inspiron 3655, Dell SE2719H, Inspiron 3452 AIO, OptiPlex 7460 All In One, Latitude 5290, OptiPlex 5250 All In One, Vostro 14 3468, Inspiron 3265, Inspiron 27 7775, OptiPlex 5050, Inspiron 3052, OptiPlex 3050, Latitude 3390 2-in-1, Inspiron 15 7572, OptiPlex 5060, Latitude 3590, OptiPlex 3060, Latitude 3490, Alienware 15 R4, Inspiron 3268, OptiPlex 7760 All In One, Dell G5 5000, Dell G5 5090, Inspiron 1000, Inspiron 3137, Inspiron 3138, Inspiron 3147, Inspiron 3148, Inspiron 3152 2-in-1, Inspiron 3153 2-in-1, Inspiron 3157 2-in-1, Inspiron 3158 2-in-1, Inspiron 11 3162/3164, Inspiron 11 3168, Inspiron 11 3169, Inspiron 11 3179, Inspiron 11 3180, Inspiron 11 3185 2-in-1, Inspiron 3195 2-in-1, Inspiron 1100, Inspiron 10z 1120, Inspiron 11z 1121, Inspiron 1150, Inspiron 11z 1110, Inspiron 11z 1120, Inspiron 5280 2-in-1, Inspiron 1200, Inspiron 1210, Inspiron 13 N3010, Inspiron 5300, Inspiron 5301, Inspiron 13 5368 2-in-1, Inspiron 5370, Inspiron 13 5378 2-in-1, Inspiron 13 5379 2-in-1, Inspiron 5390, Inspiron 5391, Inspiron 7300 2-in-1, Inspiron 7300, Inspiron 7306 2-in-1, Inspiron 7347, Inspiron 7348 2-in-1, Inspiron 7352, Inspiron 7353 2-in-1, Inspiron 7359 2-in-1, Inspiron 13 7368 2-in-1, Inspiron 7370, Inspiron 7373 2-in-1, Inspiron 13 7375 2-in-1, Inspiron 13 7378 2-in-1, Inspiron 7380, Inspiron 7386 2-in-1, Inspiron 7390 2-in-1, Inspiron 7391 2-in-1, Inspiron 7391, Inspiron 1300, Inspiron 1318, Inspiron 1320, Inspiron 13 1370, Inspiron 13z N301z, Inspiron 13z 5323, Inspiron 14 1440, Inspiron 3420, Inspiron 3421, Inspiron 3437, Inspiron 3441, Inspiron 3442, Inspiron 3443, Inspiron 3451, Inspiron 3452, Inspiron 3458, Inspiron 14 3459, Inspiron 14 3462, Inspiron 14 3465, Inspiron 14 3467, Inspiron 14 3468, Inspiron 14 3473, Inspiron 14 3476, Inspiron 3480, Inspiron 3481, Inspiron 3482, Inspiron 3490, Inspiron 3493, Inspiron 5400 2-in-1, Inspiron 5401/5408, Inspiron 5402/5409, Inspiron 5405, Inspiron 5406 2-in-1, Inspiron 5439, Inspiron 5442, Inspiron 14 5443, Inspiron 5445, Inspiron 5447, Inspiron 5448, Inspiron 5451, Inspiron 5452, Inspiron 5455, Inspiron 5457, Inspiron 5458, Inspiron 5459, Inspiron 14 5468, Inspiron 5480, Inspiron 5481 2-in-1, Inspiron 5482 2-in-1, Inspiron 14 5485 2-in-1, Inspiron 14 5485, Inspiron 5488, Inspiron 5490, Inspiron 5491 2-in-1, Inspiron 5493, Inspiron 5494, Inspiron 5498, Inspiron 7400, Inspiron 7405 2-in-1, Inspiron 7437, Inspiron 14 7447, Inspiron 14 7460, Inspiron 14 Gaming 7466, Inspiron 14 Gaming 7467, Inspiron 7472, Inspiron 7490, Inspiron 14 M4010, Inspiron 14 M4040, Inspiron 14 N4020, Inspiron 14 N4050, Inspiron 14 N4030, Inspiron 14 (N4120), Inspiron 1410, Inspiron 1420, Inspiron 1425, Inspiron 1427, Inspiron 1428, Inspiron 1440, Inspiron 1464, Inspiron 14R N4010, Inspiron 14R 5420, Inspiron 14R 5421, Inspiron 14R 5437, Inspiron 14R N4110, Inspiron 14R SE 7420, Inspiron 14z 1470, Inspiron 14z 5423, Inspiron 3501, Inspiron 3505, Inspiron 3520, Inspiron 3521, Inspiron 3531, Inspiron 3537, Inspiron 3541, Inspiron 3542, Inspiron 3543, Inspiron 3551, Inspiron 3552, Inspiron 15 3555, Inspiron 3558, Inspiron 15 3559, Inspiron 15 3565, Inspiron 15 3567, Inspiron 15 3568, Inspiron 15 3573, Inspiron 15 3576, Inspiron 3580, Inspiron 3581, Inspiron 3582, Inspiron 3583, Inspiron 3584, Inspiron 3585, Inspiron 3590, Inspiron 3593, Inspiron 3595, Inspiron 5501/5508, Inspiron 5502/5509, Inspiron 5505, Inspiron 5542, Inspiron 5543, Inspiron 5545, Inspiron 5547, Inspiron 5548, Inspiron 5551, Inspiron 5552, Inspiron 5555, Inspiron 5557, Inspiron 5558, Inspiron 5559, Inspiron 15 5565, Inspiron 15 5566, Inspiron 15 5567, Inspiron 15 5568 2-in-1, Inspiron 5570, Inspiron 5575, Inspiron 15 Gaming 5576, Inspiron 15 Gaming 5577, Inspiron 15 5578 2-in-1, Inspiron 15 5579 2-in-1, Inspiron 5580, Inspiron 15 5582 2-in-1, Inspiron 15 5583, Inspiron 15 5584, Inspiron 15 5585, Inspiron 5590, Inspiron 5591 2-in-1, Inspiron 5593, Inspiron 5594, Inspiron 5598, Inspiron 7500 2-in-1 Black, Inspiron 7500 2-in-1 Silver, Inspiron 7500, Inspiron 7501, Inspiron 7506 2-in-1, Inspiron 7537, Inspiron 7547, Inspiron 7548, Inspiron 7557, Inspiron 7558, Inspiron 15 7559, Inspiron 15 7560, Inspiron 15 Gaming 7566, Inspiron 15 Gaming 7567, Inspiron 7568 2-in-1, Inspiron 15 7569 2-in-1, Inspiron 7570, Inspiron 15 7572, Inspiron 7573 2-in-1, Inspiron 15 Gaming 7577, Inspiron 15 7579 2-in-1, Inspiron 7580, Inspiron 7586 2-in-1, Inspiron 7590 2-in-1, Inspiron 7590, Inspiron 7591 2-in-1, Inspiron 7591, Inspiron M5040, Inspiron 15 N5010, Inspiron 15 N5040, Inspiron 15 N5050, Inspiron 15 M5010, Inspiron 15 M5030, Inspiron 15 N5030, Inspiron 1501, Inspiron 1520, Inspiron 1521, Inspiron 1525, Inspiron 1526, Inspiron 1545, Inspiron 1546, Inspiron 15 1564, Inspiron 15R 5520, Inspiron 15R 5521, Inspiron 15R 5537, Inspiron 15R N5110, Inspiron 15R SE 7520, Inspiron 15z 1570, Inspiron 15z 5523, Inspiron 3721, Inspiron 3737, Inspiron 3780, Inspiron 3781, Inspiron 3782, Inspiron 3785, Inspiron 3790, Inspiron 3793, Inspiron 5748, Inspiron 5749, Inspiron 5755, Inspiron 5758, Inspiron 5759, Inspiron 17 5765, Inspiron 17 5767, Inspiron 5770, Inspiron 5775, Inspiron 7706 2-in-1, Inspiron 7737, Inspiron 7746, Inspiron 17 7773 2-in-1, Inspiron 17 7778 2-in-1, Inspiron 17 7779 2-in-1, Inspiron 7786 2-in-1, Inspiron 7791 2-in-1, Inspiron 17 N7010, Inspiron 1720, Inspiron 1721, Inspiron 1750, Inspiron 1764, Inspiron 17R 5720, Inspiron 17R 5721, Inspiron 17R 5737, Inspiron 17R N7110, Inspiron 17R SE 7720, Inspiron 2000, Inspiron 2100, Inspiron 2200, Inspiron 2500, Inspiron 2600, Inspiron 2650, Inspiron 3000, Inspiron 300m, Inspiron 3135, Inspiron 3200, Inspiron 3500, Inspiron 3700, Inspiron 3800, Inspiron 4000, Inspiron 4100, Inspiron 4150, Inspiron 5000, Inspiron 5000e, Inspiron 500m, Inspiron 5100, Inspiron 510m, Inspiron 5150, Inspiron 5160, Inspiron 5425, Inspiron 6000, Inspiron 600m, Inspiron 630m, Inspiron 6400, Inspiron 640M, Inspiron 7000, Inspiron 700M, Inspiron 710M, Inspiron 7500 (End of Life), Inspiron 8000, Inspiron 8100, Inspiron 8200, Inspiron 8500, Inspiron 8600, Inspiron 8600c, Inspiron 9100, Inspiron 9200, Inspiron 9300, Inspiron 9400, Inspiron B120, Inspiron B130, Inspiron Chromebook 11 3181, Inspiron Chromebook 11 3181 2-in-1, Inspiron Chromebook 7486, Inspiron Mini Duo 1090, Inspiron E1405, Inspiron E1505, Inspiron E1705, Inspiron 1122 M102z, Inspiron M301Z, Inspiron M411R, Inspiron M421R, Inspiron M431R, Inspiron M501R, Inspiron M511R, Inspiron M521R, Inspiron M531R, Inspiron M731R, Inspiron Mini 10 1010, Inspiron Mini 10 1012, Inspiron Mini 10v 1018, Inspiron Mini 10v 1011, Inspiron Mini 12 1210, Inspiron Mini 9 910, Inspiron 13z N311z, Inspiron 14z N411z, Inspiron X200, Inspiron XPS, Inspiron XPS Gen 2, Latitude 10e ST2E, Latitude 10, Latitude 100L, Latitude 3180, Latitude 3189, Latitude 3190 2-in-1, Latitude 3190, Latitude 110L, Latitude 5280/5288, Latitude 5285 2-in-1, Latitude 5289 2-in-1, Latitude 5290 2-in-1, Latitude 5290, Latitude 7200 2-in-1, Latitude 7210 2-in-1, Latitude 7214 Rugged Extreme, Latitude 7280, Latitude 7285 2-in-1, Latitude 7290, Latitude 120L, Latitude 13, Latitude 3300, Latitude 3301, Latitude 3310 2-in-1, Latitude 3310, Latitude 13 3379 2-in-1, Latitude 13 3380, Latitude 3390 2-in-1, Latitude 5300 2-in-1 Chromebook Enterprise, Latitude 5300 2-in-1, Latitude 5300, Latitude 5310 2-in-1, Latitude 5310, Latitude 5320, Latitude 7300, Latitude 7310, Latitude 7320, Latitude 7350 2-in-1, Latitude 7370, Latitude 7380, Latitude 7389 2-in-1, Latitude 7390 2-in-1, Latitude 7390, Latitude 131L, Latitude 3400, Latitude 3410, Dell Latitude 3480/3488, Latitude 3490, Latitude 5400 Chromebook Enterprise, Latitude 5400, Latitude 5401, Latitude 5410, Latitude 5411, Latitude 5414 Rugged, Latitude 5420 Rugged, Latitude 5424 Rugged, Latitude 5480/5488, Latitude 5490, Latitude 5491, Latitude 5495, Latitude 7400 2-in-1, Latitude 7400, Latitude 7410 Chromebook Enterprise, Latitude 7410, Latitude 7414 Rugged, Latitude 7420, Latitude 7424 Rugged Extreme, Latitude 7480, Latitude 7490, Latitude 9410, Latitude 3500, Latitude 3510, Dell Latitude 3580/3588, Latitude 3590, Latitude 5500, Latitude 5501, Latitude 5510, Latitude 5511, Latitude 5520, Latitude 5580, Latitude 5590, Latitude 5591, Latitude 7520, Latitude 9510, Latitude 2100, Latitude 2110, Latitude 2120, Latitude 3150, Latitude 3160, Latitude 3330, Latitude 3340, Latitude 3350, Latitude 3440, Latitude 3450, Latitude 3460, Latitude 3470, Latitude 3540, Latitude 3550, Latitude 3560, Latitude 3570, Latitude 5175 2-in-1, Latitude 5179 2-in-1, Latitude 5404 Rugged, Latitude 5420, Latitude 6430u, Latitude 7204 Rugged, Latitude 7275, Latitude 7404 Rugged, Latitude C400, Latitude C500, Latitude C510, Latitude C540, Latitude C600, Latitude C610, Latitude C640, Latitude C800, Latitude C810, Latitude C840, C/Dock Expansion Station, C/Dock II Expansion Station, Latitude CP, Latitude Cpi, Latitude CPi A, Latitude CPi R, C/Port APR, C/Port II APR, Latitude CPt, Latitude CPt S, Latitude CPt V, Latitude CPx H, Latitude CPx J, Latitude CS R, Latitude CSx H, Latitude D400, Latitude D410, Latitude D420, Latitude D430, Latitude D500, Latitude D505, Latitude D510, Latitude D520, Latitude D530, Latitude D531, Latitude D600, Latitude D610, Latitude D620, Latitude D620 ATG, Latitude D630, Latitude D630 ATG, Latitude D630 XFR, 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Alienware m15, Alienware m15 R2, Alienware m15 R3, Alienware M15x, Alienware m17, Alienware m17 R2, Alienware m17 R3, Alienware M17x, Alienware M17x R2, Alienware M17x R3, Alienware M17x R4, Alienware M18x, Alienware M18x R2, XPS 11 9P33, XPS 12 9250, XPS 12 9Q33, XPS 12 9Q23, XPS 13 7390 2-in-1, XPS 13 7390, XPS 13 9300, XPS 13 9310 2-in-1, XPS 13 9310, XPS 13 9333, XPS 13 9343, XPS 13 9350, XPS 13 9360, XPS 13 9365 2-in-1, XPS 13 9370, XPS 13 9380, XPS 13 L321X, XPS 13 L322X, XPS 14 L401X, XPS 14 L421X, XPS 15 L501X, XPS 15 7590, XPS 15 9500, XPS 15 9530, XPS 15 9550, XPS 15 9560, XPS 15 9570, XPS 15 9575 2-in-1, XPS 15 L521X, XPS 15Z L511Z, XPS 17 L701X, XPS 17 9700, XPS 14Z L412Z, XPS 15 L502X, XPS 17 L702X, XPS M1210, XPS M1330, XPS M140, XPS M1530, XPS M170, XPS M1710, XPS M1730, XPS M2010, Dell Canvas 27, FX100 Remote Access Device, Precision 210, Precision 220, Precision 3240 Compact, Precision 330, Precision 340, Precision 3430 Small Form Factor, Precision 3431, Precision 3440 Small Form Factor, Precision 350, Precision 360, Precision 3630 Tower, Precision 3640 Tower, Precision 370, Precision 380, Precision 390, Precision 3930 Rack, Precision 400, Precision 410, Precision 420, Precision 450, Precision 470, Precision 490, Precision 530, Precision 5720 AIO, Precision 5820 Tower, Precision 610, Precision 620, Precision 650, Precision 670, Precision 690, Precision 7820 Tower, Precision 7920 Tower, Precision 7920 Rack, Precision R5400, Precision R5500, Precision R7610, Precision Rack 7910, Precision T1500, Precision T1600, Precision T1650, Precision T1700, Precision T3400, Dell Precision Tower 3420, Precision T3500, Precision T3600, Precision T3610, Dell Precision Tower 3620, Precision T5400, Precision T5500, Precision T5600, Precision T5610, Precision Tower 5810, Precision T7400, Precision T7500, Precision T7600, Precision T7610, Dell Precision Tower 7810, Precision Tower 7910, Vostro 1000, Vostro 1011, Vostro 1014, Vostro 1015, Vostro 1088, Vostro 1200, Vostro 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Last Published Date

05 Dec 2020

Version

3

Article Type

Solution

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