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Article Number: 000126046

Vad som ska uteslutas i ett antivirusprogram för Dell Encryption

Summary: Specifika kataloger, filer och tillägg måste uteslutas i en antivirusprodukt när du använder Dell Encryption Enterprise (tidigare Dell Data Protection | Enterprise Edition) eller Dell Encryption Personal (Dell Data Protection | Personlig utgåva). ...

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Article Content

Instructions

Berörda produkter:

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition

Klicka på lämplig version av Dell Encryption Enterprise eller Dell Encryption Personal för att se en lista över lämpliga undantag.

Obs! Om du behöver hjälp med att hitta produktversionen kan du läsa Ta reda på vilken version av Dell Encryption Enterprise eller Dell Encryption Personal du har.
v8.16.0 till nutid

Kataloger:

C:\Program Files\Dell\Dell Data Protection\

Filer:

C:\Program Files\Dell\Dell Data Protection\Encryption\CmgShieldSvc.exe
C:\Program Files\Dell\Dell Data Protection\Encryption\EmsService.exe
C:\ Program Files\Dell\Dell Data Protection\Encryption\EmsServicehelper.exe
C:\windows\system32\drivers\CMGCrypt.mac
C:\Windows\System32\Drivers\cmgffe.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\windows\system32\drivers\cmghiber.mac
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\CMGShCEF.sys
C:\Windows\System32\Drivers\cmgshreg.sys
C:\Windows\System32\ Drivrutiner\KlcE.sys
C:\Windows\System32\Drivers\KlcH.sys

Tillägg:

. FSE
.
Meddelas senare. SUGGA.
ERR

v8.10.1 till 8.15.0

Kataloger:

C:\Program Files\Dell\Dell Data Protection\

Filer:

C:\Program Files\Dell\Dell Data Protection\Encryption\CmgShieldSvc.exe
C:\Program Files\Dell\Dell Data Protection\Encryption\EmsService.exe
C:\ Program Files\Dell\Dell Data Protection\Encryption\EmsServicehelper.exe
C:\windows\system32\drivers\CMGCrypt.mac
C:\Windows\System32\Drivers\cmgffe.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\windows\system32\drivers\cmghiber.mac
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\CMGShCEF.sys
C:\Windows\System32\Drivers\cmgshreg.sys

Tillägg:

. FSE
.
Meddelas senare. SUGGA.
ERR

v8.7.X till 8.10.0

Kataloger:

C:\Program Files\Dell\Dell Data Protection\

Filer:

C:\Windows\System32\CmgShieldSvc.exe
C:\windows\system32\drivers\CMGCrypt.mac
C:\Windows\System32\EmsService.exe
C:\Windows\System32\EmsServicehelper.exe
C:\Windows\System32\Drivers\cmgffe.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\windows\system32\drivers\cmghiber.mac
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\CMGShCEF.sys
C:\Windows\ System32\Drivrutiner\cmgshreg.sys

Tillägg:

. FSE
.
Meddelas senare. SUGGA.
ERR

v8.0.X till 8.6.X

Kataloger:

C:\Program Files\Dell\Dell Data Protection\

Filer:

C:\Windows\System32\CmgShieldSvc.exe
C:\windows\system32\drivers\CMGCrypt.mac
C:\Windows\System32\EmsService.exe
C:\Windows\System32\EmsServicehelper.exe
C:\Windows\System32\Drivers\cmgffe.sys
C:\Windows\System32\Drivers\cmgfve.sys
C:\windows\system32\drivers\cmghiber.mac
C:\Windows\System32\Drivers\cmghiber.sys
C:\Windows\System32\Drivers\cmgpcs.sys
C:\Windows\System32\Drivers\CMGShCEF.sys
C:\Windows\ System32\Drivrutiner\cmgshreg.sys

Tillägg:

. FSE
. SUGGA.
ERR

v7.3.X och tidigare

Kataloger (Credant):

C:\Program Files\Credant
C:\Windows\System32\
C:\Windows\System32\Drivers

Kataloger (Dell):

C:\Program Files\Dell\Dell Data Protection\Encryption
C:\Windows\System32\
C:\Windows\System32\Drivers

Filer:

C:\Windows\System32\CmgShieldSvc.exe
C:\Windows\System32\EmsService.exe
C:\Windows\System32\Drivers\CMGShCEF.sys

Tillägg:

. FSE
. SUGGA.
ERR

Om du vill kontakta support, se Dell Data Security telefonnummer till internationell support.
Gå till TechDirect för att skapa en begäran om teknisk support online.
Om du vill ha mer information och resurser kan du gå med i Dell Security Community-forumet.

Additional Information

 

Videos

 

Article Properties

Affected Product

Dell Encryption

Last Published Date

13 May 2024

Version

11

Article Type

How To

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