Dell Threat Defense System Requirements

Summary: Learn about the system requirements that must be met to install Dell Threat Defense on Windows or Mac.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Note:

System requirements must be verified before installing Dell Threat Defense.

Affected Products:

  • Dell Threat Defense

Affected Versions:

  • v1372 and Later

Affected Operating Systems:

  • Windows
  • Mac

Network Requirements:

Outbound traffic must be opened to the following destinations for any environment using Dell Threat Defense. Alternatively, an existing HTTP/HTTPS proxy server may be used in place of direct connectivity through the firewall.

Destinations are based on the region of purchase of Dell Threat Defense.

America Europe Asia Port
login.cylance.com login-euc1.cylance.com login-au.cylance.com TCP 443
data.cylance.com data-euc1.cylance.com data-au.cylance.com TCP 443
protect.cylance.com protect-euc1.cylance.com protect-au.cylance.com TCP 443
update.cylance.com update-euc1.cylance.com update-au.cylance.com TCP 443
api.cylance.com api.cylance.com api.cylance.com TCP 443
download.cylance.com download.cylance.com download.cylance.com TCP 443
Note:
  • Destinations are hosted by Amazon Web Services through dynamic IPs.
    • Alternatively you can use *.cylance.com instead.
  • Destinations do not support SSL offloading or packet inspection.

Internet protocol (IP) addresses can optionally be used to pull Dell Threat Defense syslog data into a security information event management (SIEM) software.

America IPs Europe IPs Asia IPs Port
52.2.154.63 52.28.219.170 13.113.53.36 TCP 443
52.20.244.157 52.29.102.181 13.113.60.107 TCP 443
52.71.59.248 Not applicable Not applicable TCP 443
52.72.144.44 Not applicable Not applicable TCP 443
54.88.241.49 Not applicable Not applicable TCP 443

General Requirements:

  • Local administrator rights to install the software

Policy Requirements:

Minimum Hardware Requirements:

  • RAM: 2 GB
  • Available hard drive space: 300 MB

Click Windows or Mac for specific platform requirements.

Windows

Exclusion Requirements:

Anti-virus solutions (for example, Symantec, McAfee, Trend Micro, and more) running on the same endpoint as Dell Threat Defense files must have the following files added as exclusions:

  • C:\ProgramData\Cylance*
  • C:\ProgramData\Dell\Dell Data Protection*
  • C:\Windows\Temp\CylanceDesktopArchive
  • C:\Windows\Temp\CylanceDesktopRemoteFile
  • C:\Windows\System32\Drivers\CyProtectDrv*.sys
  • C:\Program Files\Cylance\Desktop

Software Requirements:

Operating Systems (32 and 64 bit):

  • Desktop:
    • Windows 10 Enterprise, Pro, Home, Education1
      • v20H2 (October 2020 Update)
      • v2004 (May 2020 Update / 20H1)
      • v1909 (November 2019 Update / 19H2)
      • v1903 (May 2019 Update / 19H1)
      • v1809 (October 2018 Update / Redstone 5)
      • v1803 (Spring Creators Update / Redstone 4)
      • v1709 (Fall Creators Update / Redstone 3)
      • v1703 (Creators Update / Redstone 2)
      • v1607 (Anniversary Update / Redstone)
        • Windows 10 LTSB 2016
      • v1511 (November Update / Threshold 2)
    • Windows 8.123
    • Windows 82
    • Windows 8 Embedded2
    • Windows 745
    • Windows 7 Embedded Standard45
  • Server:
    • Windows Server 2019: Standard6
    • Windows Server 2016: Standard, Essentials, Datacenter6
    • Windows Server 2012 R2: Standard, Essentials, Datacenter56
    • Windows Server 2012: Standard, Essentials, Datacenter56
    • Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567

1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security Windows Version Compatibility
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517This hyperlink is taking you to a website outside of Dell Technologies.).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519This hyperlink is taking you to a website outside of Dell Technologies.).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518This hyperlink is taking you to a website outside of Dell Technologies.).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419This hyperlink is taking you to a website outside of Dell Technologies.) and 4490628 (https://support.microsoft.com/help/4490628This hyperlink is taking you to a website outside of Dell Technologies.). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394This hyperlink is taking you to a website outside of Dell Technologies.).

Software Requirements:

  • Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
  • Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed This hyperlink is taking you to a website outside of Dell Technologies.for more information.

Operating Systems (32 and 64 bit):

  • Desktop:
    • Windows 10 Enterprise, Pro, Home, Education1
      • v2004 (May 2020 Update / 20H1)2
      • v1909 (November 2019 Update / 19H2)
      • v1903 (May 2019 Update / 19H1)
      • v1809 (October 2018 Update / Redstone 5)
      • v1803 (Spring Creators Update / Redstone 4)
      • v1709 (Fall Creators Update / Redstone 3)
      • v1703 (Creators Update / Redstone 2)
      • v1607 (Anniversary Update / Redstone)
        • Windows 10 LTSB 2016
      • v1511 (November Update / Threshold 2)
    • Windows 8.134
    • Windows 83
    • Windows 8 Embedded3
    • Windows 756
    • Windows 7 Embedded Standard56
  • Server:
    • Windows Server 2019: Standard7
    • Windows Server 2016: Standard, Essentials, Datacenter7
    • Windows Server 2012 R2: Standard, Essentials, Datacenter67
    • Windows Server 2012: Standard, Essentials, Datacenter67
    • Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver678

1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517This hyperlink is taking you to a website outside of Dell Technologies.).
2Validated postlaunch of Windows 10 v2004
3Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519This hyperlink is taking you to a website outside of Dell Technologies.).
4Windows 8.1 RT is not supported.
5Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518This hyperlink is taking you to a website outside of Dell Technologies.).
6Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419This hyperlink is taking you to a website outside of Dell Technologies.) and 4490628 (https://support.microsoft.com/help/4490628This hyperlink is taking you to a website outside of Dell Technologies.). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products.
7Server Core is not supported.
8Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394This hyperlink is taking you to a website outside of Dell Technologies.).

Software Requirements:

  • Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
  • Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed This hyperlink is taking you to a website outside of Dell Technologies.for more information.

Operating Systems (32 and 64 bit):

  • Desktop:
    • Windows 10 Enterprise, Pro, Home, Education1
      • v1903 (May 2019 Update / 19H1)
      • v1809 (October 2018 Update / Redstone 5)
      • v1803 (Spring Creators Update / Redstone 4)
      • v1709 (Fall Creators Update / Redstone 3)
      • v1703 (Creators Update / Redstone 2)
      • v1607 (Anniversary Update / Redstone)
        • Windows 10 LTSB 2016
      • v1511 (November Update / Threshold 2)
    • Windows 8.123
    • Windows 82
    • Windows 8 Embedded2
    • Windows 745
    • Windows 7 Embedded Standard45
  • Server:
    • Windows Server 2019: Standard6
    • Windows Server 2016: Standard, Essentials, Datacenter6
    • Windows Server 2012 R2: Standard, Essentials, Datacenter56
    • Windows Server 2012: Standard, Essentials, Datacenter56
    • Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567

1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517This hyperlink is taking you to a website outside of Dell Technologies.).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519This hyperlink is taking you to a website outside of Dell Technologies.).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518This hyperlink is taking you to a website outside of Dell Technologies.).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419This hyperlink is taking you to a website outside of Dell Technologies.) and 4490628 (https://support.microsoft.com/help/4490628This hyperlink is taking you to a website outside of Dell Technologies.). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394This hyperlink is taking you to a website outside of Dell Technologies.).

Software Requirements:

  • Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
  • Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed This hyperlink is taking you to a website outside of Dell Technologies. for more information.

Operating Systems (32 and 64 bit):

  • Desktop:
    • Windows 10 Enterprise, Pro, Home, Education1
      • v1809 (October 2018 Update / Redstone 5)
      • v1803 (Spring Creators Update / Redstone 4)
      • v1709 (Fall Creators Update / Redstone 3)
      • v1703 (Creators Update / Redstone 2)
      • v1607 (Anniversary Update / Redstone)
        • Windows 10 LTSB 2016
      • v1511 (November Update / Threshold 2)
    • Windows 8.123
    • Windows 82
    • Windows 8 Embedded2
    • Windows 745
    • Windows 7 Embedded Standard45
  • Server:
    • Windows Server 2019: Standard6
    • Windows Server 2016: Standard, Essentials, Datacenter6
    • Windows Server 2012 R2: Standard, Essentials, Datacenter56
    • Windows Server 2012: Standard, Essentials, Datacenter56
    • Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567

1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517This hyperlink is taking you to a website outside of Dell Technologies.).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519This hyperlink is taking you to a website outside of Dell Technologies.).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518This hyperlink is taking you to a website outside of Dell Technologies.).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419This hyperlink is taking you to a website outside of Dell Technologies.) and 4490628 (https://support.microsoft.com/help/4490628This hyperlink is taking you to a website outside of Dell Technologies.). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394This hyperlink is taking you to a website outside of Dell Technologies.).

Software Requirements:

  • Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
  • Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed This hyperlink is taking you to a website outside of Dell Technologies. for more information.

Operating Systems (32 and 64 bit):

  • Desktop:
    • Windows 10 Enterprise, Pro, Home, Education1
      • v1803 (Spring Creators Update / Redstone 4)
      • v1709 (Fall Creators Update / Redstone 3)
      • v1703 (Creators Update / Redstone 2)
      • v1607 (Anniversary Update / Redstone)
        • Windows 10 LTSB 2016
      • v1511 (November Update / Threshold 2)
    • Windows 8.123
    • Windows 82
    • Windows 8 Embedded2
    • Windows 745
    • Windows 7 Embedded Standard45
  • Server:
    • Windows Server 2016: Standard, Essentials, Datacenter6
    • Windows Server 2012 R2: Standard, Essentials, Datacenter56
    • Windows Server 2012: Standard, Essentials, Datacenter56
    • Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567

1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517This hyperlink is taking you to a website outside of Dell Technologies.).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519This hyperlink is taking you to a website outside of Dell Technologies.).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518This hyperlink is taking you to a website outside of Dell Technologies.).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419This hyperlink is taking you to a website outside of Dell Technologies.) and 4490628 (https://support.microsoft.com/help/4490628This hyperlink is taking you to a website outside of Dell Technologies.). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394This hyperlink is taking you to a website outside of Dell Technologies.).

Software Requirements:

  • Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
  • Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed This hyperlink is taking you to a website outside of Dell Technologies. for more information.

Operating Systems (32 and 64 bit):

  • Desktop:
    • Windows 10 Enterprise, Pro, Home, Education1
      • v1709 (Fall Creators Update / Redstone 3)
      • v1703 (Creators Update / Redstone 2)
      • v1607 (Anniversary Update / Redstone)
        • Windows 10 LTSB 2016
      • v1511 (November Update / Threshold 2)
    • Windows 8.123
    • Windows 82
    • Windows 8 Embedded2
    • Windows 745
    • Windows 7 Embedded Standard45
  • Server:
    • Windows Server 2016: Standard, Essentials, Datacenter6
    • Windows Server 2012 R2: Standard, Essentials, Datacenter56
    • Windows Server 2012: Standard, Essentials, Datacenter56
    • Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567

1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517This hyperlink is taking you to a website outside of Dell Technologies.).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519This hyperlink is taking you to a website outside of Dell Technologies.).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518This hyperlink is taking you to a website outside of Dell Technologies.).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419This hyperlink is taking you to a website outside of Dell Technologies.) and 4490628 (https://support.microsoft.com/help/4490628This hyperlink is taking you to a website outside of Dell Technologies.). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394This hyperlink is taking you to a website outside of Dell Technologies.).

Software Requirements:

  • Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
  • Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed This hyperlink is taking you to a website outside of Dell Technologies. for more information.

Operating Systems (32 and 64 bit):

  • Desktop:
    • Windows 10 Enterprise, Pro, Home, Education1
      • v1709 (Fall Creators Update / Redstone 3)
      • v1703 (Creators Update / Redstone 2)
      • v1607 (Anniversary Update / Redstone)
        • Windows 10 LTSB 2016
      • v1511 (November Update / Threshold 2)
    • Windows 8.123
    • Windows 82
    • Windows 745
    • Windows 7 Embedded Standard45
  • Server:
    • Windows Server 2016: Standard, Essentials, Datacenter6
    • Windows Server 2012 R2: Standard, Essentials, Datacenter56
    • Windows Server 2012: Standard, Essentials, Datacenter56
    • Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567

1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517This hyperlink is taking you to a website outside of Dell Technologies.).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519This hyperlink is taking you to a website outside of Dell Technologies.).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518This hyperlink is taking you to a website outside of Dell Technologies.).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419This hyperlink is taking you to a website outside of Dell Technologies.) and 4490628 (https://support.microsoft.com/help/4490628This hyperlink is taking you to a website outside of Dell Technologies.). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394This hyperlink is taking you to a website outside of Dell Technologies.).

Software Requirements:

  • Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
  • Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed This hyperlink is taking you to a website outside of Dell Technologies. for more information.

Operating Systems (32 and 64 bit):

  • Desktop:
    • Windows 10 Enterprise, Pro, Home, Education1
      • v1709 (Fall Creators Update / Redstone 3)
      • v1703 (Creators Update / Redstone 2)
      • v1607 (Anniversary Update / Redstone)
      • v1511 (November Update / Threshold 2)
    • Windows 8.123
    • Windows 82
    • Windows 745
    • Windows 7 Embedded Standard45
  • Server:
    • Windows Server 2016: Standard, Essentials, Datacenter6
    • Windows Server 2012 R2: Standard, Essentials, Datacenter56
    • Windows Server 2012: Standard, Essentials, Datacenter56
    • Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567

1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517This hyperlink is taking you to a website outside of Dell Technologies.).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519This hyperlink is taking you to a website outside of Dell Technologies.).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518This hyperlink is taking you to a website outside of Dell Technologies.).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419This hyperlink is taking you to a website outside of Dell Technologies.) and 4490628 (https://support.microsoft.com/help/4490628This hyperlink is taking you to a website outside of Dell Technologies.). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394This hyperlink is taking you to a website outside of Dell Technologies.).

Software Requirements:

  • Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
  • Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed This hyperlink is taking you to a website outside of Dell Technologies. for more information.

Operating Systems (32 and 64 bit):

  • Desktop:
    • Windows 10 Enterprise, Pro, Home, Education1
      • v1709 (Fall Creators Update / Redstone 3)
      • v1703 (Creators Update / Redstone 2)
      • v1607 (Anniversary Update / Redstone)
      • v1511 (November Update / Threshold 2)
    • Windows 8.123
    • Windows 82
    • Windows 745
    • Windows 7 Embedded Standard45
  • Server:
    • Windows Server 2016: Standard, Essentials, Datacenter6
    • Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567

1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517This hyperlink is taking you to a website outside of Dell Technologies.).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519This hyperlink is taking you to a website outside of Dell Technologies.).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518This hyperlink is taking you to a website outside of Dell Technologies.).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419This hyperlink is taking you to a website outside of Dell Technologies.) and 4490628 (https://support.microsoft.com/help/4490628This hyperlink is taking you to a website outside of Dell Technologies.). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394This hyperlink is taking you to a website outside of Dell Technologies.).

Software Requirements:

  • Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
  • Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed This hyperlink is taking you to a website outside of Dell Technologies. for more information.

Operating Systems (32 and 64 bit):

  • Desktop:
    • Windows 10 Enterprise, Pro, Home, Education1
      • v1607 (Anniversary Update / Redstone)
      • v1511 (November Update / Threshold 2)
    • Windows 8.123
    • Windows 82
    • Windows 745
    • Windows 7 Embedded Standard45
  • Server:
    • Windows Server 2016: Standard, Essentials, Datacenter6
    • Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567

1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517This hyperlink is taking you to a website outside of Dell Technologies.).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519This hyperlink is taking you to a website outside of Dell Technologies.).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518This hyperlink is taking you to a website outside of Dell Technologies.).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419This hyperlink is taking you to a website outside of Dell Technologies.) and 4490628 (https://support.microsoft.com/help/4490628This hyperlink is taking you to a website outside of Dell Technologies.). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394This hyperlink is taking you to a website outside of Dell Technologies.).

Software Requirements:

  • Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
  • Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed This hyperlink is taking you to a website outside of Dell Technologies. for more information.

Operating Systems (32 and 64 bit):

  • Desktop:
    • Windows 10 Enterprise, Pro, Home, Education1
      • v1607 (Anniversary Update / Redstone)
      • v1511 (November Update / Threshold 2)
    • Windows 8.123
    • Windows 82
    • Windows 745
    • Windows 7 Embedded Standard45
  • Server:
    • Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567

1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517This hyperlink is taking you to a website outside of Dell Technologies.).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519This hyperlink is taking you to a website outside of Dell Technologies.).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518This hyperlink is taking you to a website outside of Dell Technologies.).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419This hyperlink is taking you to a website outside of Dell Technologies.) and 4490628 (https://support.microsoft.com/help/4490628This hyperlink is taking you to a website outside of Dell Technologies.). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394This hyperlink is taking you to a website outside of Dell Technologies.).

Software Requirements:

  • Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
  • Microsoft .NET Framework 3.5 (SP1) or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed This hyperlink is taking you to a website outside of Dell Technologies.for more information.

Mac

Software Requirements:

  • Apple Safari, Mozilla Firefox, or Google Chrome browser

Exclusion Requirements:

Anti-virus solutions (for example, Symantec, McAfee, Trend Micro, and more) running on the same endpoint as Dell Threat Defense files must have the following files added as exclusions:

  • /Library/Application Support/Cylance/Desktop/q
  • /Library/Application Support/Cylance/
  • /System/Library/Extensions/CyProtectDrvOSX.kext/
  • /private/tmp/CylanceDesktopArchive
  • /private/tmp/CylanceDesktopRemoteFile

Operating Systems:

Click the appropriate version of Dell Threat Defense for a list of supported operating systems. Reference How to Identify the Dell Threat Defense Version for more information about versioning.

Warning:
  • macOS Catalina 10.15.X
  • macOS Mojave 10.14.X
  • macOS High Sierra 10.13.X
  • macOS Sierra 10.12.X
  • Mac OS X El Capitan 10.11.X
  • macOS Mojave 10.14.X
  • macOS High Sierra 10.13.X
  • macOS Sierra 10.12.X
  • Mac OS X El Capitan 10.11.X
  • Mac OS X Yosemite 10.10.X
  • macOS High Sierra 10.13.X
  • macOS Sierra 10.12.X
  • Mac OS X El Capitan 10.11.X
  • Mac OS X Yosemite 10.10.X
  • macOS High Sierra 10.13.X
  • macOS Sierra 10.12.X
  • Mac OS X El Capitan 10.11.X
  • Mac OS X Yosemite 10.10.X
  • Mac OS X Mavericks 10.9.X
  • macOS Sierra 10.12.X
  • Mac OS X El Capitan 10.11.X
  • Mac OS X Yosemite 10.10.X
  • Mac OS X Mavericks 10.9.X
  • macOS Sierra 10.12.X
  • Mac OS X El Capitan 10.11.X
  • Mac OS X Yosemite 10.10.X
  • Mac OS X Mavericks 10.9.X
  • Mac OS X El Capitan 10.11.X
  • Mac OS X Yosemite 10.10.X
  • Mac OS X Mavericks 10.9.X

To contact support, reference Dell Data Security International Support Phone Numbers.
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Affected Products

Dell Encryption, Dell Threat Defense
Article Properties
Article Number: 000126848
Article Type: How To
Last Modified: 05 Dec 2024
Version:  17
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