Article Number: 000126848
Dell Threat Defense System Requirements
Summary: System requirements must be met when installing Dell Threat Defense.
Article Content
Symptoms
Note:
- As of May 2022, Dell Threat Defense has reached End of Maintenance. This product and its articles are no longer updated by Dell. For more information, reference Product Life Cycle (End of Support / End of Life) Policy for Dell Data Security. If you have any questions on alternative articles, either reach out to your sales team or contact endpointsecurity@dell.com.
- Reference Endpoint Security for additional information about current products.
System requirements must be verified before installing Dell Threat Defense.
Affected Products:
Dell Threat Defense
Affected Versions:
v1372 and Later
Affected Operating Systems:
Windows
Mac
Cause
Not applicable.
Resolution
Network Requirements:
Outbound traffic must be opened to the following destinations for any environment using Dell Threat Defense. Alternatively, an existing HTTP/HTTPS proxy server may be used in place of direct connectivity through the firewall.
Destinations are based on the region of purchase of Dell Threat Defense.
| America | Europe | Asia | Port |
|---|---|---|---|
| login.cylance.com | login-euc1.cylance.com | login-au.cylance.com | TCP 443 |
| data.cylance.com | data-euc1.cylance.com | data-au.cylance.com | TCP 443 |
| protect.cylance.com | protect-euc1.cylance.com | protect-au.cylance.com | TCP 443 |
| update.cylance.com | update-euc1.cylance.com | update-au.cylance.com | TCP 443 |
| api.cylance.com | api.cylance.com | api.cylance.com | TCP 443 |
| download.cylance.com | download.cylance.com | download.cylance.com | TCP 443 |
Note:
- Destinations are hosted by Amazon Web Services through dynamic IPs.
- Alternatively you can use *.cylance.com instead.
- Destinations do not support SSL offloading or packet inspection.
Internet protocol (IP) addresses can optionally be used to pull Dell Threat Defense syslog data into a security information event management (SIEM) software.
| America IPs | Europe IPs | Asia IPs | Port |
|---|---|---|---|
| 52.2.154.63 | 52.28.219.170 | 13.113.53.36 | TCP 443 |
| 52.20.244.157 | 52.29.102.181 | 13.113.60.107 | TCP 443 |
| 52.71.59.248 | TCP 443 | ||
| 52.72.144.44 | TCP 443 | ||
| 54.88.241.49 | TCP 443 |
General Requirements:
- Local administrator rights to install the software
Policy Requirements:
- Dell highly recommends that policies be tested in Learning Mode before switching to Protect Mode. For more information, reference Dell Threat Defense Policy Recommendations.
Minimum Hardware Requirements:
| RAM | 2 GB |
| Available Hard Drive Space | 300 MB |
Click the appropriate operating system tab for specific platform requirements.
Exclusion Requirements:
Anti-virus solutions (for example, Symantec, McAfee, Trend Micro, and more) running on the same endpoint as Dell Threat Defense files must have the following files added as exclusions:
C:\ProgramData\Cylance*C:\ProgramData\Dell\Dell Data Protection*C:\Windows\Temp\CylanceDesktopArchiveC:\Windows\Temp\CylanceDesktopRemoteFileC:\Windows\System32\Drivers\CyProtectDrv*.sysC:\Program Files\Cylance\Desktop
Software Requirements:
Click the product version of Dell Threat Defense for a list of software requirements. Reference How to Identify the Dell Threat Defense Version for more information about versioning.
Operating Systems (32 and 64 bit):
- Desktop:
- Windows 10 Enterprise, Pro, Home, Education1
- v20H2 (October 2020 Update)
- v2004 (May 2020 Update / 20H1)
- v1909 (November 2019 Update / 19H2)
- v1903 (May 2019 Update / 19H1)
- v1809 (October 2018 Update / Redstone 5)
- v1803 (Spring Creators Update / Redstone 4)
- v1709 (Fall Creators Update / Redstone 3)
- v1703 (Creators Update / Redstone 2)
- v1607 (Anniversary Update / Redstone)
- Windows 10 LTSB 2016
- v1511 (November Update / Threshold 2)
- Windows 8.123
- Windows 82
- Windows 8 Embedded2
- Windows 745
- Windows 7 Embedded Standard45
- Windows 10 Enterprise, Pro, Home, Education1
- Server:
- Windows Server 2019: Standard6
- Windows Server 2016: Standard, Essentials, Datacenter6
- Windows Server 2012 R2: Standard, Essentials, Datacenter56
- Windows Server 2012: Standard, Essentials, Datacenter56
- Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 
).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 
).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 
).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 
).
Software Requirements:
- Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
- Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
for more information.
Operating Systems (32 and 64 bit):
- Desktop:
- Windows 10 Enterprise, Pro, Home, Education1
- v2004 (May 2020 Update / 20H1)2
- v1909 (November 2019 Update / 19H2)
- v1903 (May 2019 Update / 19H1)
- v1809 (October 2018 Update / Redstone 5)
- v1803 (Spring Creators Update / Redstone 4)
- v1709 (Fall Creators Update / Redstone 3)
- v1703 (Creators Update / Redstone 2)
- v1607 (Anniversary Update / Redstone)
- Windows 10 LTSB 2016
- v1511 (November Update / Threshold 2)
- Windows 8.134
- Windows 83
- Windows 8 Embedded3
- Windows 756
- Windows 7 Embedded Standard56
- Windows 10 Enterprise, Pro, Home, Education1
- Server:
- Windows Server 2019: Standard7
- Windows Server 2016: Standard, Essentials, Datacenter7
- Windows Server 2012 R2: Standard, Essentials, Datacenter67
- Windows Server 2012: Standard, Essentials, Datacenter67
- Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver678
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 
).
2Validated postlaunch of Windows 10 v2004
3Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 
).
4Windows 8.1 RT is not supported.
5Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 
).
6Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
7Server Core is not supported.
8Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 
).
Software Requirements:
- Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
- Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
for more information.
Operating Systems (32 and 64 bit):
- Desktop:
- Windows 10 Enterprise, Pro, Home, Education1
- v1903 (May 2019 Update / 19H1)
- v1809 (October 2018 Update / Redstone 5)
- v1803 (Spring Creators Update / Redstone 4)
- v1709 (Fall Creators Update / Redstone 3)
- v1703 (Creators Update / Redstone 2)
- v1607 (Anniversary Update / Redstone)
- Windows 10 LTSB 2016
- v1511 (November Update / Threshold 2)
- Windows 8.123
- Windows 82
- Windows 8 Embedded2
- Windows 745
- Windows 7 Embedded Standard45
- Windows 10 Enterprise, Pro, Home, Education1
- Server:
- Windows Server 2019: Standard6
- Windows Server 2016: Standard, Essentials, Datacenter6
- Windows Server 2012 R2: Standard, Essentials, Datacenter56
- Windows Server 2012: Standard, Essentials, Datacenter56
- Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 
).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 
).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 
).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 
).
Software Requirements:
- Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
- Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
for more information.
Operating Systems (32 and 64 bit):
- Desktop:
- Windows 10 Enterprise, Pro, Home, Education1
- v1809 (October 2018 Update / Redstone 5)
- v1803 (Spring Creators Update / Redstone 4)
- v1709 (Fall Creators Update / Redstone 3)
- v1703 (Creators Update / Redstone 2)
- v1607 (Anniversary Update / Redstone)
- Windows 10 LTSB 2016
- v1511 (November Update / Threshold 2)
- Windows 8.123
- Windows 82
- Windows 8 Embedded2
- Windows 745
- Windows 7 Embedded Standard45
- Windows 10 Enterprise, Pro, Home, Education1
- Server:
- Windows Server 2019: Standard6
- Windows Server 2016: Standard, Essentials, Datacenter6
- Windows Server 2012 R2: Standard, Essentials, Datacenter56
- Windows Server 2012: Standard, Essentials, Datacenter56
- Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 
).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 
).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 
).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 
).
Software Requirements:
- Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
- Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
for more information.
Operating Systems (32 and 64 bit):
- Desktop:
- Windows 10 Enterprise, Pro, Home, Education1
- v1803 (Spring Creators Update / Redstone 4)
- v1709 (Fall Creators Update / Redstone 3)
- v1703 (Creators Update / Redstone 2)
- v1607 (Anniversary Update / Redstone)
- Windows 10 LTSB 2016
- v1511 (November Update / Threshold 2)
- Windows 8.123
- Windows 82
- Windows 8 Embedded2
- Windows 745
- Windows 7 Embedded Standard45
- Windows 10 Enterprise, Pro, Home, Education1
- Server:
- Windows Server 2016: Standard, Essentials, Datacenter6
- Windows Server 2012 R2: Standard, Essentials, Datacenter56
- Windows Server 2012: Standard, Essentials, Datacenter56
- Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 
).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 
).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 
).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 
).
Software Requirements:
- Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
- Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
for more information.
Operating Systems (32 and 64 bit):
- Desktop:
- Windows 10 Enterprise, Pro, Home, Education1
- v1709 (Fall Creators Update / Redstone 3)
- v1703 (Creators Update / Redstone 2)
- v1607 (Anniversary Update / Redstone)
- Windows 10 LTSB 2016
- v1511 (November Update / Threshold 2)
- Windows 8.123
- Windows 82
- Windows 8 Embedded2
- Windows 745
- Windows 7 Embedded Standard45
- Windows 10 Enterprise, Pro, Home, Education1
- Server:
- Windows Server 2016: Standard, Essentials, Datacenter6
- Windows Server 2012 R2: Standard, Essentials, Datacenter56
- Windows Server 2012: Standard, Essentials, Datacenter56
- Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 
).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 
).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 
).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 
).
Software Requirements:
- Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
- Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
for more information.
Operating Systems (32 and 64 bit):
- Desktop:
- Windows 10 Enterprise, Pro, Home, Education1
- v1709 (Fall Creators Update / Redstone 3)
- v1703 (Creators Update / Redstone 2)
- v1607 (Anniversary Update / Redstone)
- Windows 10 LTSB 2016
- v1511 (November Update / Threshold 2)
- Windows 8.123
- Windows 82
- Windows 745
- Windows 7 Embedded Standard45
- Windows 10 Enterprise, Pro, Home, Education1
- Server:
- Windows Server 2016: Standard, Essentials, Datacenter6
- Windows Server 2012 R2: Standard, Essentials, Datacenter56
- Windows Server 2012: Standard, Essentials, Datacenter56
- Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 
).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 
).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 
).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 
).
Software Requirements:
- Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
- Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
for more information.
Operating Systems (32 and 64 bit):
- Desktop:
- Windows 10 Enterprise, Pro, Home, Education1
- v1709 (Fall Creators Update / Redstone 3)
- v1703 (Creators Update / Redstone 2)
- v1607 (Anniversary Update / Redstone)
- v1511 (November Update / Threshold 2)
- Windows 8.123
- Windows 82
- Windows 745
- Windows 7 Embedded Standard45
- Windows 10 Enterprise, Pro, Home, Education1
- Server:
- Windows Server 2016: Standard, Essentials, Datacenter6
- Windows Server 2012 R2: Standard, Essentials, Datacenter56
- Windows Server 2012: Standard, Essentials, Datacenter56
- Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 
).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 
).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 
).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 
).
Software Requirements:
- Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
- Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
for more information.
Operating Systems (32 and 64 bit):
- Desktop:
- Windows 10 Enterprise, Pro, Home, Education1
- v1709 (Fall Creators Update / Redstone 3)
- v1703 (Creators Update / Redstone 2)
- v1607 (Anniversary Update / Redstone)
- v1511 (November Update / Threshold 2)
- Windows 8.123
- Windows 82
- Windows 745
- Windows 7 Embedded Standard45
- Windows 10 Enterprise, Pro, Home, Education1
- Server:
- Windows Server 2016: Standard, Essentials, Datacenter6
- Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 
).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 
).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 
).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 
).
Software Requirements:
- Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
- Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
for more information.
Operating Systems (32 and 64 bit):
- Desktop:
- Windows 10 Enterprise, Pro, Home, Education1
- v1607 (Anniversary Update / Redstone)
- v1511 (November Update / Threshold 2)
- Windows 8.123
- Windows 82
- Windows 745
- Windows 7 Embedded Standard45
- Windows 10 Enterprise, Pro, Home, Education1
- Server:
- Windows Server 2016: Standard, Essentials, Datacenter6
- Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 
).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 
).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 
).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 
).
Software Requirements:
- Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
- Microsoft .NET Framework 4.5.2 or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
for more information.
Operating Systems (32 and 64 bit):
- Desktop:
- Windows 10 Enterprise, Pro, Home, Education1
- v1607 (Anniversary Update / Redstone)
- v1511 (November Update / Threshold 2)
- Windows 8.123
- Windows 82
- Windows 745
- Windows 7 Embedded Standard45
- Windows 10 Enterprise, Pro, Home, Education1
- Server:
- Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver567
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 
).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 
).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 
).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 
) and 4490628 (https://support.microsoft.com/help/4490628 
). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 
).
Software Requirements:
- Microsoft Internet Explorer (v10 or later), Mozilla Firefox, or Google Chrome browser
- Microsoft .NET Framework 3.5 (SP1) or later
Note: Reference How to Determine Which .NET Framework Versions Are Installed
for more information.
for more information.
Software Requirements:
- Apple Safari, Mozilla Firefox, or Google Chrome browser
Exclusion Requirements:
Anti-virus solutions (for example, Symantec, McAfee, Trend Micro, and more) running on the same endpoint as Dell Threat Defense files must have the following files added as exclusions:
/Library/Application Support/Cylance/Desktop/q/Library/Application Support/Cylance//System/Library/Extensions/CyProtectDrvOSX.kext//private/tmp/CylanceDesktopArchive/private/tmp/CylanceDesktopRemoteFile
Operating Systems:
Click the appropriate version of Dell Threat Defense for a list of supported operating systems. Reference How to Identify the Dell Threat Defense Version for more information about versioning.
Warning:
- For computers running macOS high Sierra (10.13) or later:
- Kernel Extensions must be approved for product functionality. Reference How to Allow Dell Data Security Kernel Extensions on macOS for more information.
- macOS Catalina 10.15.X
- macOS Mojave 10.14.X
- macOS High Sierra 10.13.X
- macOS Sierra 10.12.X
- Mac OS X El Capitan 10.11.X
- macOS Mojave 10.14.X
- macOS High Sierra 10.13.X
- macOS Sierra 10.12.X
- Mac OS X El Capitan 10.11.X
- Mac OS X Yosemite 10.10.X
- macOS High Sierra 10.13.X
- macOS Sierra 10.12.X
- Mac OS X El Capitan 10.11.X
- Mac OS X Yosemite 10.10.X
- macOS High Sierra 10.13.X
- macOS Sierra 10.12.X
- Mac OS X El Capitan 10.11.X
- Mac OS X Yosemite 10.10.X
- Mac OS X Mavericks 10.9.X
- macOS Sierra 10.12.X
- Mac OS X El Capitan 10.11.X
- Mac OS X Yosemite 10.10.X
- Mac OS X Mavericks 10.9.X
- macOS Sierra 10.12.X
- Mac OS X El Capitan 10.11.X
- Mac OS X Yosemite 10.10.X
- Mac OS X Mavericks 10.9.X
- Mac OS X El Capitan 10.11.X
- Mac OS X Yosemite 10.10.X
- Mac OS X Mavericks 10.9.X
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Additional Information
Videos
Article Properties
Affected Product
Dell Encryption, Dell Threat Defense
Last Published Date
19 Dec 2022
Version
15
Article Type
Solution