策略代理日志显示“检索网关守护设备密码时出现数据访问错误”
Summary: 有时，在升级 Dell Security Management Server 后，策略代理队列和消息代理队列会损坏。这会导致 Dell Encryption Endpoints 无法更新策略。
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
受影响的产品：
- Dell Security Management Server
日志中的错误显示为：
policyproxy.log 494 01-30-2019 08:10:01 [E] STOMP ERROR: Data access error while retrieving gatekeeper secret [java.lang.SecurityException: Data access error while retrieving gatekeeper secret
Cause
不适用
Resolution
若要修复此错误，请按照文章中的步骤重新生成队列：如何为 Dell Data Security 服务器重建策略代理和消息代理
Affected Products
Dell EncryptionArticle Properties
Article Number: 000129438
Article Type: Solution
Last Modified: 18 Jun 2026
Version: 12
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.