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Article Number: 000156377

How to Rebuild the Policy Proxy and Message Broker for Dell Data Security Server

Summary: Policy Proxy and Message Broker services for Dell Data Security or Dell Data Protection servers may be rebuilt using these instructions.

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Article Content

Symptoms

The Dell Data Security (formerly Dell Data Protection) server may need the Policy Proxy or Message Broker service to be rebuilt for:

  • Troubleshooting
  • Policy communication
  • Inventory flow

Affected Products:

  • Dell Security Management Server
  • Dell Data Protection | Enterprise Edition Server
  • Dell Security Management Server Virtual
  • Dell Data Protection | Virtual Edition Server

Affected Versions:

  • v8.0 and later

Affected Operating Systems:

  • Windows
  • Linux

Cause

Not applicable

Resolution

The rebuild process varies between Dell Data Security server products:

  • Dell Data Security Management Server (formerly Dell Data Protection | Enterprise Edition Server)
  • Dell Data Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition Server)

Click either Dell Security Management Server or Dell Security Management Server Virtual for more information.

Dell Data Security Management Server

Click either Policy Proxy or Message Broker for steps on the rebuild process.

  1. Log in to the Dell Security Management Server.
  2. Stop the [PRODUCT] Policy Proxy service.
Note: 
  1. Go to [DRIVE]\ProgramData\Dell\GateKeeper\.
Note: [DRIVE] = Drive installed with Dell Security Management Server
  1. Right-click the Queue folder and then select Rename.
  2. Rename the Queue folder to Queue.old.

Queue.old

Warning: Do not delete the original Queue folder.
  1. Right-click the Windows start menu and then click Run.

Run

  1. In the Run UI, type regedit and then press CTRL+SHIFT+ENTER. This runs the Registry Editor as admin.

Run UI

Caution:
  • If done incorrectly, modifying the Windows Registry can lead to data loss or operating system corruption. Dell Technologies recommends that you back up data before proceeding with any Windows Registry edit. It is also recommended that a full backup of the Windows Registry is made before starting the edit. See How to Modify the Windows Registry This hyperlink is taking you to a website outside of Dell Technologies. for additional information.
  • Contact Dell Data Security International Support Phone Numbers for assistance if you have concerns about performing this step.
  1. In the Registry Editor, go to HKEY_LOCAL_MACHINE\Software\WOW6432Node\Dell\GateKeeper.
  2. Double-click GGCID.
  3. Delete the Value data and then press OK.

Deleting value data

  1. Double-click GKID.
  2. Delete the Value data and then press OK.

Deleting value data

  1. Double-click SlotId.
  2. Delete the Value data and then press OK.

Deleting value data

  1. Click File and then select Exit.

Exit

  1. Start the [PRODUCT] Policy Proxy service.
Note:
  1. Log in to the Dell Security Management Server.
  2. Stop all [PRODUCT] services.
Note: 
  1. Go to [DRIVE]:\Program Files\Dell\Enterprise Edition\Message Broker\.

Message Broker

Note: [DRIVE] = Drive installed with Dell Security Management Server
  1. Right-click the Data folder and then select Rename.
  2. Rename the Data folder to data.old.

Data.old

Warning: Do not delete the original Data folder.
  1. Start the [PRODUCT] services.
Note:

Dell Data Security Management Server Virtual

The instructions differ between v9.11.0 and Later and v9.10.1 and Earlier. Click the appropriate product version for steps on the rebuild process. For versioning information, reference How to Identify the Dell Data Security / Dell Data Protection Server Version.

v9.11.0 and Later

Click either Policy Proxy, Force a Clean Activation of Policy Proxy, or Message Broker for steps on the rebuild process.

  1. Log in to the Dell Enterprise Server Virtual administration console.

Log in

Note:
  • The default credentials for Dell Security Management Server Virtual are:
    • Username: delluser
    • Password: delluser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. Stop Dell Security Management Server Virtual services.
Note: For more information, reference How to Stop and Start Services in Dell Security Management Server Virtual.
  1. From the main menu, select Launch Shell and then press Enter.

Launch Shell

  1. Type su dellsupport and then press Enter.

Switch user

  1. Enter the Password for dellsupport and then press Enter.
  2. Type sudo rm -R /home/delluser/.wine/drive_c/users/Public/Application\ Data/Dell/GateKeeper/Queue/ and then press Enter.

Remove

  1. Type exit and press Enter twice to return to the main menu.

Exit

  1. Start Dell Security Management Server Virtual services.

Start services

Note: After restoring a backup to a newly deployed Dell Security Management Server Virtual, you may need to clear some values. Follow these steps below to ensure that the Policy Proxy activates against the restored database.
  1. From the administration console, go to Basic Configuration, then Stop Application, and then press Enter.

Stop Application

  1. Press ESC to return to the main menu, then arrow down to Launch Shell and then press Enter.

Launch Shell

  1. Switch to the dellsupport user by typing su dellsupport and then press Enter.

Switching to dellsupport

Note: The default password is dellsupport.
  1. Create a backup of the system.reg file by typing sudo cp /home/delluser/.wine/system.reg /home/delluser/.wine/system.reg.bck and then press Enter.

Creating a system.reg backup

  1. Clear the value for GGCID in the system.reg file by typing sudo sed -i 's/^"GGCID"="[^~"]*"$/"GGCID"=""/g' /home/delluser/.wine/system.reg and then press Enter.

Clearing the GGCID value

  1. Clear the value for GKID in the system.reg file by typing sudo sed -i 's/^"GKID"="[^~"]*"$/"GKID"=""/g' /home/delluser/.wine/system.reg and then press Enter.

Clearing the GKID value

  1. Switch back to the administration console by typing su delluser and then press Enter.
Note: The default password is delluser.
  1. Start services by going to Basic Configuration, then Start Application and then press Enter.

Start Application

  1. Log in to the Dell Enterprise Server Virtual administration console.

Log in

Note:
  • The default credentials for Dell Security Management Server Virtual are:
    • Username: delluser
    • Password: delluser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. Stop Dell Security Management Server Virtual services.
Note: For more information, reference How to Stop and Start Services in Dell Security Management Server Virtual.
  1. From the main menu, select Launch Shell and then press Enter.

Launch Shell

  1. Type su dellsupport and then press Enter.

Switch user

  1. Enter the Password for dellsupport and then press Enter.
  2. Type sudo rm -R /opt/dell/server/message-broker/data and then press Enter.

Remove

  1. Type exit and press Enter twice to return to the main menu
  2. Start Dell Security Management Server Virtual services.

v9.10.1 and Earlier

Click either Policy Proxy or Message Broker for steps on the rebuild process.

  1. Log in to the Dell Enterprise Server Virtual administration console.

Log in

Note:
  • The default credentials for Dell Security Management Server Virtual are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. Stop Dell Security Management Server Virtual services.
Note: For more information, reference How to Stop and Start Services in Dell Security Management Server Virtual.
  1. From the main menu, select Launch Shell and then press Enter.

Launch Shell

  1. Type su ddpsupport and then press Enter.

Switch user

  1. Enter the Password for ddpsupport and then press Enter.
  2. Type sudo rm -R /home/ddpuser/.wine/drive_c/users/Public/Application\ Data/Dell/GateKeeper/Queue/ and then press Enter.

Remove

  1. Type exit and press Enter twice to return to the main menu.

Exit

  1. Start Dell Security Management Server Virtual services.
Note: For more information, reference How to Stop and Start Services in Dell Security Management Server Virtual.
  1. Log in to the Dell Enterprise Server Virtual administration console.

Log in

Note:
  • The default credentials for Dell Security Management Server Virtual are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. Stop Dell Security Management Server Virtual services.
Note: For more information, reference How to Stop and Start Services in Dell Security Management Server Virtual.
  1. From the main menu, select Launch Shell and then press Enter.

Launch Shell

  1. Type su ddpsupport and press Enter.

Switch user

  1. Enter the Password for ddpsupport and then press Enter.
  2. Type sudo rm -R /opt/dell/server/message-broker/data and then press Enter.

Remove

  1. Type exit and press Enter twice to return to the main menu

Exit

  1. Start Dell Security Management Server Virtual services.
Note: For more information, reference How to Stop and Start Services in Dell Security Management Server Virtual.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Article Properties

Affected Product

Dell Encryption

Last Published Date

24 Oct 2023

Version

15

Article Type

Solution

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