How to Stop and Start Services in Dell Security Management Server

Summary: Dell Security Management Server services may be stopped or started by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Dell Security Management Server (formerly Dell Data Protection Enterprise Edition) services may be stopped or started for:

  • Changing configuration parameters
  • Installing certificates
  • General troubleshooting
  • Database migrations
  • Upgrading the server software

Affected Products:

  • Dell Security Management Server
  • Dell Data Protection Enterprise Edition
  • Credant Mobile Guardian Server

Affected Versions:

  • v6.0.0 and Later

A Windows administrator can either Stop or Start Dell Security Management Server services. Click the appropriate section for more information.

Stop

The stop Process for Dell Security Management Server can be performed in any Order. Click the appropriate section for more information.

Process

  1. Right-click the Windows start menu and then click Run.
    Run option
  2. In the Run UI, type services.msc and then press OK.
    Run UI
  3. In the Services UI, right-click the appropriate service and then select Stop.
    Services UI
    Note: Once the progress bar completes:
    • The service shows a null Status.
    • The Stop and Restart options are replaced with the ability to Start the service.
    Example service stopping
    Example service stopped in the Services UI

Order

Dell Security Management Server (formerly Dell Data Protection Enterprise Edition) does not require a specific service stop order.

Start

The start Process for Dell Security Management Server must be done in a specific Order. Click the appropriate section for more information.

Note: If your environment has Dell Data Security frontend servers, restart frontend services after the backend server’s services have started.

Process

  1. Right-click the Windows start menu and then click Run.
    Run option
  2. In the Run UI, type services.msc and then press OK.
    Run UI
  3. In the Services UI, right-click the appropriate service and then select Start.
    Services UI
    Note: Once the progress bar completes:
    • The service shows a Status of Running.
    • The Start option is replaced with the ability to Stop or Restart the service.
    Example service starting
    Example service started in the Services UI

Order

Click the appropriate version of Dell Security Management Server for the service start order.

For more information, reference How to Identify the Dell Data Security Server Version.

v11.3.0 and Later

Service start order:

  1. Dell PostgreSQL 10.7
  2. Dell Message Broker
  3. Dell Compatibility Server
  4. Dell Core Server
  5. Dell Security Server
  6. Dell Device Server
  7. Dell Key Server
  8. Dell Policy Proxy
  9. Dell Recovery Server
v10.2.13 to 11.2.0

Service start order:

  1. Dell PostgreSQL 10.7
  2. Dell Message Broker
  3. Dell Compatibility Server
  4. Dell Core Server
  5. Dell Security Server
  6. Dell Compliance Reporter
  7. Dell Device Server
  8. Dell Key Server
  9. Dell Policy Proxy
  10. Dell Recovery Server
v10.2.10

Service start order:

  1. Dell PostgreSQL 10.7
  2. Dell Message Broker
  3. Dell Compatibility Server
  4. Dell Core Server
  5. Dell Security Server
  6. Dell Compliance Reporter
  7. Dell Device Server
  8. Dell Key Server
  9. Dell Policy Proxy
v10.2.9

Service start order:

  1. Dell PostgreSQL 10.7
  2. Dell Message Broker
  3. Dell Compatibility Server
  4. Dell Core Server
  5. Dell Security Server
  6. Dell Access Groups
  7. Dell Compliance Reporter
  8. Dell Device Server
  9. Dell Key Server
  10. Dell Policy Proxy
v10.2.5 to 10.2.7

Service start order:

  1. Dell PostgreSQL 10.7
  2. Dell Message Broker
  3. Dell Compatibility Server
  4. Dell Core Server
  5. Dell Security Server
  6. Dell ACL Service
  7. Dell Compliance Reporter
  8. Dell Device Server
  9. Dell Key Server
  10. Dell Policy Proxy
v10.1.0 to 10.2.4

Service start order:

  1. Dell PostgreSQL
  2. Dell Message Broker
  3. Dell Compatibility Server
  4. Dell Core Server
  5. Dell Security Server
  6. Dell ACL Service
  7. Dell Compliance Reporter
  8. Dell Device Server
  9. Dell Key Server
  10. Dell Policy Proxy
v9.5.0 to 10.0.0

Service start order:

  1. Dell PostgreSQL
  2. Dell Message Broker
  3. Dell Compatibility Server
  4. Dell Core Server
  5. Dell Security Server
  6. Dell Compliance Reporter
  7. Dell Device Server
  8. Dell Key Server
  9. Dell Policy Proxy
v9.2.0 to 9.4.0

Service start order:

  1. Dell Message Broker
  2. Dell Compatibility Server
  3. Dell Core Server
  4. Dell Security Server
  5. Dell Compliance Reporter
  6. Dell Device Server
  7. Dell Key Server
  8. Dell Policy Proxy
v8.5.0 to 9.1.5

Service start order:

  1. Dell Message Broker
  2. Dell Compatibility Server
  3. Dell Core Server
  4. Dell Security Server
  5. Dell Compliance Reporter
  6. Dell Console Web Services
  7. Dell Device Server
  8. Dell Key Server
  9. Dell Policy Proxy
v8.3.1

Service start order:

  1. Dell Message Broker
  2. Dell Compatibility Server
  3. Dell Core Server
  4. Dell Security Server
  5. Dell Identity Server
  6. Dell Compliance Reporter
  7. Dell Console Web Services
  8. Dell Device Server
  9. Dell Key Server
  10. Dell Policy Proxy
v7.5.0 to 8.1.0

Service start order:

  1. Dell Document Store
  2. Dell Message Broker
  3. Dell Compatibility Server
  4. Dell Core Server
  5. Dell Security Server
  6. Dell Identity Server
  7. Dell Compliance Reporter
  8. Dell Console Web Services
  9. Dell Device Server
  10. Dell Key Server
  11. Dell Policy Proxy
Note: Identity Server may not be present in all environments.
v7.3.0 to 7.3.1

Service start order:

  1. Credant Compatibility Server
  2. Credant Core Server
  3. Credant Security Server
  4. Credant Identity Server
  5. Remaining Credant Services
Note: Identity Server may not be present in all environments.
v7.2.3

Service start order:

  1. Dell Compatibility Server
  2. Dell Core Server
  3. Dell Security Server
  4. Dell Identity Server
  5. Remaining Dell Services
Note: Identity Server may not be present in all environments.
v7.2.1 to 7.2.2

Service start order:

  1. Dell Compatibility Server
  2. Dell Core Server
  3. Remaining Dell Services
v7.0.0 to 7.1.5

Service start order:

  1. Credant Core Server
  2. Credant Compatibility Server
  3. Remaining Credant Services
v6.7.0 to 6.8.2

Service start order:

  1. CMG Server [Version]
  2. Credant Core Management Server [Version]
  3. CMG Device Server [Version]
  4. Credant Compliance Reporter [Version]
  5. Remaining CMG Services
v6.0.0 to 6.6.0

Service start order:

  1. CMG Server [Version]
  2. Credant Compliance Reporter [Version]
  3. Remaining CMG Services
Note: Compliance Reporter is an add-on component and may not be present in all environments.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000148683
Article Type: How To
Last Modified: 22 Sep 2025
Version:  13
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