Dell Digital Delivery- Installing, Using, Troubleshooting and FAQ's

Summary: This article provides a guide to using and troubleshooting Dell Digital Delivery

Article Content


Symptoms

This article provides information about installing, using, and troubleshooting Dell Digital Delivery.


Table of Contents:

  1. What is Dell Digital Delivery and how does it work?
  2. Dell Digital Delivery Warranty and Licensing
  3. Setup and reinstall guide for Dell Digital Delivery
  4. Issues with Dell Digital Delivery
  5. Dell Digital Delivery FAQs

1. What is Dell Digital Delivery and how does it work?

Dell Digital Delivery is a flexible, new way to buy customizable software. Dell will automatically download and install the software that you want using a preinstalled application on select quick-ship systems. All that it takes is an Internet connection and a few minutes, so you can enjoy the customization Dell stands for without the wait and get right back to work.

Dell Digital Delivery allows you to purchase software along with your computer, and then download and install that software automatically upon receiving your computer.

When you purchase software at the time the new system is ordered, you will not receive media (CDs or DVDs) or printed documentation for these applications.

When the system is powered on for the first time, Dell Digital Delivery will initialize after roughly 10 minutes.

If the application did not initialize due to any reason starting the first time, it will run on the second start of the system.

After the Dell Digital Delivery application starts, you will be shown the option to "Download Now," "Remind Me Later," and "Do Not Download." (Figure 1)

If you choose "Remind Me Later," you will be asked again the next time the system is started, and on subsequent restarts until you decide to begin the download.

Figure 1: Dell Digital Delivery

SLN153764_en_US__11373458602866.ddd image 1

The software will download and install automatically, and indicate when setup is complete. If a restart of the system is necessary, you will be prompted to do so. Newly installed programs can be accessed from the start menu, and will be highlighted.

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2. Dell Digital Delivery Warranty and Licensing

The entitlement for the license (and download) is kept available for 8 years or 10 downloads, and is not related to the hardware warranty.

In the case of a system exchange, the entitlement for Dell Digital Delivery (DDD) is transferred to the new service tag.

When the customer downloads an application, a copy of the installer is kept on their hard drive. So, a reinstall only requires another download if the HDD is replaced, wiped, etc. A simple uninstall, reinstall, or repair typically will not require a download.

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3. Setup and reinstall guide for Dell Digital Delivery

The Dell Digital Delivery application launches automatically after 10 minutes, once the system is connected to the Internet, after restarting your computer the first time. The application automatically identifies your hardware configuration, and then downloads and installs the software that you have purchased.

You can also postpone downloads to a more convenient time or reinstall your software. You do not need to create backup media of the software as the software can be downloaded using the Dell Digital Delivery application.

SLN153764_en_US__2icon Note:
  • Dell Digital Delivery may not be available in all regions.
  • Dell Digital Delivery is supported only on Windows 7 and Onwards.

 

SLN153764_en_US__2icon Note: If the Dell Digital Delivery application is not installed on your computer, you can download and install the application from www.dell.com/support/drivers. Enter your Service Tag and downloading the Dell Digital Delivery Application in Drivers & Downloads, under Application.

To launch the Dell Digital Delivery application:

  1. Click Start

  2. Click All Programs

  3. Click Dell

  4. Click Dell Digital Delivery (Figure 2)

Figure 2: Launch from start menu

SLN153764_en_US__41373458675476.ddd image 3

OR

Double-click the Dell Digital Delivery Icon SLN153764_en_US__51373458653195.ddd image 2 in the notification area of your desktop.

Installing the Software

Ensure that you are connected to the Internet. In the Dell Digital Delivery window, click Download Now. (Figure 3)

Figure 3: Download Now

SLN153764_en_US__61373458849713.ddd image 4

Usually the software download is completed in a few minutes. The duration of the download will vary depending on the amount of software you purchased and the speed of the Internet connection. After the software installation is complete, the Dell Digital Delivery application notifies and prompts you to close the application window. The newly installed software can be accessed through the Start menu.

Dell Digital Delivery for Windows 8

Dell Digital Delivery will be available as a tile on the Windows 8 Start Screen. Since the Dell Digital Delivery app is installed as a Desktop App, the Dell Digital Delivery tile will be among the Desktop Apps tiles.

Figure 4: Windows 8 Metro Screen

SLN153764_en_US__71373458899245.ddd image 5

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4. Issues with Dell Digital Delivery

For information about problems with Dell Digital Delivery, see the Troubleshooting section in the following article:

Knowledge Base Articles for Dell Digital Delivery Issues:

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5. Dell Digital Delivery FAQs

1. How Do I Uninstall or Reinstall a Digitally Delivered Program?

To uninstall a program from Dell Digital Delivery, go to Start -> Settings -> Control Panel and choose Add or Remove Programs. Find the program that you wish to remove on the list and select it. Follow the instructions to remove the program.

To Reinstall a program purchased through Dell Digital Delivery, after removing the program go to Start, Programs, Dell, and select Dell Digital Delivery. The program will start and allow you to download any purchased programs that are not currently installed on the computer by clicking Reinstall.

2. How Do I Find the License Key if Needed for Reinstall?

In the Dell Digital Delivery application window, after installing the application, there will be an info icon. Click this icon to access a sub menu which provides options to reinstall the application and view application key. (Figure 5)

Figure 5: Information Icon

SLN153764_en_US__8DDD-where is product key

3. How Can I Reinstall the Entire Dell Digital Delivery Program?

The Dell Digital Delivery software can be downloaded and installed from the Dell Support Website/Drivers & Downloads. Enter your computer's service tag to find the Dell Digital Delivery software. The Service Tag is on a sticker that is attached to your computer.

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Resolution

 
SLN153764_en_US__9image(13480)  Out of warranty? No problem click here, enter your Service Tag and view our offers. 
 
SLN153764_en_US__10icon Currently, offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

 


Article Properties


Affected Product

Inspiron 1000, Inspiron 3137, Inspiron 3138, Inspiron 3147, Inspiron 3148, Inspiron 3152 2-in-1, Inspiron 3153 2-in-1, Inspiron 3157 2-in-1, Inspiron 3158 2-in-1, Inspiron 11 3162/3164, Inspiron 11 3168, Inspiron 11 3169, Inspiron 11 3179, Inspiron 11 3180, Inspiron 11 3185 2-in-1, Inspiron 3195 2-in-1, Inspiron 1100, Inspiron 10z 1120, Inspiron 11z 1121, Inspiron 1150, Inspiron 11z 1110, Inspiron 11z 1120, Inspiron 5280 2-in-1, Inspiron 1200, Inspiron 1210, Inspiron 13 N3010, Inspiron 5300, Inspiron 5301, Inspiron 13 5368 2-in-1, Inspiron 5370, Inspiron 13 5378 2-in-1, Inspiron 13 5379 2-in-1, Inspiron 5390, Inspiron 5391, Inspiron 7300 2-in-1, Inspiron 7300, Inspiron 7306 2-in-1, Inspiron 7347, Inspiron 7348 2-in-1, Inspiron 7352, Inspiron 7353 2-in-1, Inspiron 7359 2-in-1, Inspiron 13 7368 2-in-1, Inspiron 7370, Inspiron 7373 2-in-1, Inspiron 13 7375 2-in-1, Inspiron 13 7378 2-in-1, Inspiron 7380, Inspiron 7386 2-in-1, Inspiron 7390 2-in-1, Inspiron 7391 2-in-1, Inspiron 7391, 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Last Published Date

05 Dec 2020

Version

3

Article Type

Solution

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