Article Number: 000130504


Wrong battery capacity shown in OS when battery is removed from a Latitude 5310 2-in-1

Summary: Users may encounter incorrect battery capacity information reported in the OS when the battery is removed from the Latitude 5310 2-in-1 while running on the AC adapter only.

Article Content


Symptoms

This article describes an issue where incorrect battery capacity information is reported in the OS when the battery is removed from the Latitude 5310 2-in-1.


Users may encounter incorrect battery capacity information reported in the OS when the battery is removed from the Latitude 5310 2-in-1 while running on the AC adapter only.

 

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Resolution
As a workaround, boot to the BIOS to verify the battery status.

 

The permanent fix will be included in OS Win10 20H1(build: 19041.84). Upgrade the OS once the new build is available to fix the issue permanently.  

 


Article Properties


Affected Product

Latitude 5300 2-in-1

Last Published Date

20 Nov 2020

Version

2

Article Type

Solution

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