How to Identify the Netskope Client Version

This article provides the steps to locate and identify the Netskope Client version.

Affected Products:

• Netskope Client

Affected Operating Systems:

• Windows
• Mac
• Android

Knowing the Netskope Client version allows administrators to:

• Identify known issues
• Determine UI differences
• Understand workflow changes
• Verify system requirements

Click Windows, Mac, or Android for versioning information.

Windows

The Windows Netskope Client version can be identified through the:

• User interface (UI)
• Command Line (CLI)
• Installer

Click the appropriate method for more information.

UI

1. Log in to the Windows computer.
2. In the Windows System Tray, right-click the Netskope Client icon and then select About.
   
3. Record the Version. In the example, 66.0.0.327 is the Version.
   
   Note: The Version may differ from the example above.

CLI

1. As an administrator, right-click the Windows start menu and then click Run.
   
2. In the Run UI, type cmd and then press Enter.
   
3. In Command Prompt, type wmic product where name='Netskope Client' get version and then press Enter.
   
4. Record the Version. In the example, 70.0.0.391 is the product version.
   
5. Type exit and then press Enter.
   Note: The Version may differ from the example above.

Installer

1. Right-click NSClient[TENANTSPECIFICINFO].msi and select Properties.
   
   Note: [TENANTSPECIFICINFO] = Name assigned to Netskope tenant
2. Click the Details tab.
   
3. The version is located within Subject. Record the version. In the example, 69.2.0.373 is the Version.
   
   Note: The Version may differ from the example above.

Mac

The Mac Netskope Client version can be identified through the:

• User interface (UI)
• Terminal

Click the appropriate method for more information.

UI

1. Log in to the Mac computer.
2. In the menu bar, select the Netskope Client icon and then select About.
   
3. Record the Version. In the example, 70.0.0.391 is the Version.
   
   Note: The Version may differ from the example above.

Terminal

1. From the Apple menu, click Go and then select Utilities.
   
2. In the Utilities menu, double-click Terminal.
   
3. In Terminal, type defaults read /Library/Application\ Support/Netskope/STAgent/Netskope\ Client.app/Contents/Info.plist CFBundleShortVersionString and then press Enter.
   
4. Record the Version. In the example, 70.0.0.391 is the product version.
   
   Note: The Version may differ from the example above.
5. Type exit and then press Enter.

Android

The Android Netskope Client version can be identified through the user interface (UI).

1. Select the Netskope Client application.
   
2. Select the dropdown on the right and then choose Settings.
   
3. Locate App info and then record the Version. In the example, 70.0.0.391 is the Version.
   
   Note: The Version may differ from the example above.

To contact support, reference Dell Data Security International Support Phone Numbers.
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