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Article Number: 000131805

How to Deprovision Dell Encryption Enterprise Self-Encrypting Drive Manager or Dell Encryption Personal Self-Encrypting Drive Manager

Summary: Dell Encryption Enterprise or Personal Self-Encrypting Drive Manager (formerly Dell Data Protection Self-Encrypting Drive Manager) may require a drive to be deprovisioned before performing other tasks. ...

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Article Content

Symptoms

Deprovisioning a self-encrypting drive managed by Dell Data Security (formerly Dell Data Protection) must be performed before:

  • Uninstalling Dell Data Security software
  • Preparing the drive for usage in a different endpoint
  • Reimaging the drive
Warning: Self-encrypting drives that are not properly deprovisioned may fail to boot.

Affected Products:

  • Dell Encryption Enterprise Self-Encrypting Drive
  • Dell Encryption Personal Self-Encrypting Drive
  • Dell Data Protection | Self-Encrypting Drive Manager
  • Dell Data Protection | Security Tools

Affected Operating Systems:

  • Windows

Cause

Not applicable

Resolution

Click Remotely Managed or Locally Managed for the appropriate steps to deprovision a self-encrypting drive.

Remotely Managed

Select the appropriate Dell Data Security (formerly Dell Data Protection) server version for steps on deprovisioning. For more information, reference How to Identify the Dell Data Security / Dell Data Protection Server Version.

To deprovision:

  1. From a web browser, go to the Dell Data Security administration console at https://servername.company.com:8443/webui.
Note:
  • The example, servername.company.com, may differ from the server DNS in your environment.
  • The port, 8443, may differ from the Remote Management Console port in your environment.
  1. Sign in to the Dell Data Security administration console.

Dell Data Security administration console login

  1. From the left menu pane, click Populations and then Endpoints.

Populations and Endpoints menu options

  1. Click the endpoint to deprovision.

Example endpoint

  1. Click Security Policies.

Security Policies option

  1. Click Self-Encrypting Drive (SED).

Self-Encrypting Drive (SED) option

  1. Switch Self-Encrypting Drive (SED) to Off and then click Save.

Self-Encrypting Drive policy set to Off and Save button

  1. Commit the policy change.
Note: For more information about committing policies, reference How to Commit Policies for Dell Data Security / Dell Data Protection Servers.
  1. From the endpoint to deprovision, check for policy updates.
Note:

To deprovision:

  1. In Windows Explorer, go to C:\Program Files\Dell\Enterprise Edition\Console\ and then double-click Credant.Console.exe.

Credant.Console.exe

  1. Submit credentials to sign in to the Remote Management Console.

Remote Management Console login

  1. From the left menu pane, click Endpoints.

Endpoints option

  1. Search for the endpoint to deprovision, and then click the Details icon.

Searching for and then locating an endpoint

  1. Click Security Policies.

Security Policies tab

  1. From Policy Category, select Self-Encrypting Drives.

Policy Category set to Self-Encrypting Drives

  1. Expand SED Administration.

SED Administration category

  1. Set the local value of Enable SED Management to False and then click Save.

Enable SED Management policy set to False

  1. Commit the policy change.
Note: For more information about committing policies, reference How to Commit Policies for Dell Data Security / Dell Data Protection Servers.
  1. From the endpoint to deprovision, check for policy updates.
Note:

Locally Managed

The self-encrypting drive is deprovisioned differently depending on the software version. Select the appropriate version for more information.

To deprovision:

  1. In Windows Explorer, go to C:\Program Files\DELL\Dell Data Protection\Security Tools and then double-click Dell.SecurityFramework.AdminConsole.

Dell.SecurityFramework.AdminConsole icon

  1. Populate the Administrator Password and then click OK.

Authentication required prompt

  1. Click Decrypt.

Decrypt button

  1. Click Yes.

Prompt to disable self-encrypting drive encryption

  1. Populate the Administrator Password and then click OK.

Authentication required prompt

Note: The product can be uninstalled once deprovisioned. For more information, reference How to Run the Dell Data Security Uninstaller.

To deprovision:

  1. In Windows Explorer, go to C:\Program Files\DELL\Dell Data Protection\Security Tools and then double-click Dell.SecurityManager.LocalConsole.

Dell.SecurityManager.LocalConsole icon

  1. Populate the Administrator Password and then click OK.

Authentication required prompt

  1. Click Encryption.

Encryption option

  1. Click Self-Encrypting Drives.

Self-Encrypting Drives option

  1. Switch Self-Encrypting Drive Management to Off and then click Apply.

Self-Encrypting Drive Management switch and the Apply button

  1. Click OK.

OK button

Note: The product can be uninstalled once deprovisioned. For more information, reference How to Run the Dell Data Security Uninstaller.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Article Properties

Affected Product

Dell Encryption

Last Published Date

03 Mar 2023

Version

11

Article Type

Solution

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