Article Number: 000132226
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The following are BIOS and hard drive password release options if the password has been misplaced or forgotten.
Onscreen Password Prompt
If your computer is already powered off, follow the instructions below to return to the password prompt:
Your computer might display the message in several different methods depending on the computer and BIOS type that you have.
Explore the tabs below to find the corresponding method for your computer type:
You will see that three-gray bars on a white background are displayed. The second gray bar displays a message similar to (Figure 1).
Figure 1: Hard Drive Password Prompt
When you are prompted for the password (Figure 1), type the Hard Drive or BIOS password that you might have set on your computer.
When unsuccessful, you will be prompted with an error message again.
You will see the message "Enter HDD Password" on a blue box with a black background similar to (Figure 2).
Figure 2: Enter HDD Password
When you are prompted for the password (Figure 2), type the Hard Drive or BIOS password that you might have set on your computer.
When unsuccessful, you will be prompted with the message "HDD Password Invalidate. Press Any Key" (Figure 3).
Figure 3: HDD Password Invalidate
Press Any Key and repeat steps 1-3 until you see a message similar to (Figure 4).
Figure 4: Password Error Code
You will see a message "Harddisk Security SATA Port 0 Lock" similar to (Figure 5).
Figure 5: Harddisk Security
Press Enter key to go to the password prompt (Figure 6).
Figure 6:Input Password
Type the password that you might have set on your computer and press the Enter key once.
When unsuccessful, you will be prompted with the "Harddisk Security SATA Port 0 Lock" similar to Figure 5 again. Repeat steps 1 and 2 until you see a message that is titled "System Disable" (Figure 7).
Figure 7: System Disable
Make a note of the unique ID under System Disable and your system Service Tag.
You will see a message "Enter System Password" similar to (Figure 8).
Figure 8: Enter System Password
Type the password that you might have set on your computer and press Enter key once.
If unsuccessful, you will be prompted with the message "Invalid Password." Press Enter key to try again.
On three unsuccessful attempts, you will be prompted with the message "Invalid Password. HDD is Locked."
Make a note of the Service Tag and the Hard-drive S/N mentioned on top of the screen.
The PPID is a serial number that is mentioned on the hard drive starting with CN, KR, or JP.
For BIOS Passwords: Share the complete error message along with your computer Service Tag information as this is required to create the release code.
For HDD Passwords: Share the Service Tag and the hard drive serial number that is mentioned at the top of the screen.
When contacting Dell Technical Support, you will be asked to confirm the information below for security reasons:
Ownership of the computer.
Whether you are authorized to clear the password on the computer.
Have the full error message along with your computer Service Tag information as this is required to create the release code.
Click here to open the Dell Support contact website.
If you require further assistance or want to give us feedback, engage our technical team on Twitter.
Once Dell Support has provided the reset password, you will enter this when prompted and then press Ctrl + Enter to complete the process. The reset hard drive password will automatically clear the hard drive password.
If the computer responds with the message Invalid Password, press the Enter key and continue to enter the same password three more times. After the fourth attempt the BIOS should accept the reset password, clear the password, and allow access to the hard drive.
Hard Drive Password
Computers with M.2 SATA drives will support hard drive passwords with the SATA Operation BIOS setting Enabled. Should the SATA Operation BIOS setting be disabled (Figure 9), the computer will no longer have hard drive password support. This is working by design as the function is only supported with the SATA Operation Enabled.
Computers with M.2 NVMe drives do NOT support hard drive passwords in general.
Figure 9: Precision 7710 BIOS
External USB Keyboards Unable to Enter a Hard Drive Password at Boot on Latitude Laptops
When a hard drive password is configured within the Security section of the Latitude BIOS. An external USB keyboard may not be recognized at the password prompt when the laptop is booting. This issue has been reported when the laptop is either docked or when the keyboard is plugged into the external USB port on the Latitude E5440 and E7270. This may occur on other Latitude laptop models.
Configure the Fastboot Setting in the Laptop BIOS to Resolve the Issue
To resolve the issue, configure the Fastboot setting in the laptop BIOS to Thorough by following the steps below:
Download and install the latest BIOS update from Dell's Support Website / Drivers & Downloads. Select BIOS from drop-down Category menu and download and install the latest available BIOS from the list.
Tap F2 at the splash screen to enter BIOS configuration.
Press the down arrow key and select POST Behavior, and press Enter.
Scroll down to select the Fastboot section and ensure that the setting is configured to Thorough (Figure 10):
Figure 10: Configure Fastboot setting to Thorough in BIOS
Exit the system BIOS and save the changes made. The USB keyboard is enabled when prompted to enter the hard drive password when the computer boots.
Modify or Remove Password
When clearing a hard drive password with Dell's Client Configuration Toolkit (CCTK). The computer will prompt the user to confirm the change by selecting either "Modify" or "Ignore" (Figure 11):
Figure 11: CCTK HDD Password Removal Prompt
If you "Modify," the password is removed.
If you select "Ignore," the removal is canceled and the password will remain on the drive.
This physical presence requirement cannot be bypassed or automated. It is a security function and working as designed.
Check if a Hard Drive Password is Present
Customers have requested information about how you can tell if your computer has an HDD password present.
The guide below will take you through how to do this using the Dell Command Software installed on your Dell computer.
How to Open a Command Prompt:
Press the <Windows + X> keys together to open the Power User menu. Select Command Prompt with Admin from the list of options.
Dell Command | PowerShell Provider:
PS C:\temp> (dir dellsmbios:\security\hddinfo | select -ExpandProperty currentvalue).PwdProtected
Dell Command | Configure (CCTK) #1:
C:\Program Files (x86)\Dell\Command Configure\X86_64>cctk --hddinfo
HDD Information in the current system.
HDD Name: Internal- SN: W3N0FRH7
Dell Command | Configure (CCTK) #2:
(HDD Password is present)
The HDD 0 is password protected. Provide the password.
(No HDD Password is present)
HDD password cannot be cleared as the HDD is not password protected.
When checking across your install base, you can include the response from these tools into scripts to check for the presence of an HDD password.
Unable to Set Hard Drive Password
Dell Command | Configure fails to set a hard drive password on a Latitude laptop and receives the following error: "The option-related BIOS information is not available in this machine." The hard drive password can be set manually in the system BIOS settings of the laptop.
Download and update the latest version of the laptop BIOS from Dell Support / Drivers & Downloads. Select your Latitude laptop, then select BIOS from the Category drop-down menu.
Unable to Modify Hard Drive Password
A problem has been identified in Dell Command Configure 3.0 where the hard drive password is unable to be set or modified in the user interface. The Dell Command Configure 3.0 command-line interface can still be used to complete this function.
The update for the user interface password function requires an updated version of Dell Command Configure. Download the latest version of Dell Command Configure from the Dell Support Website for your system, Drivers, and downloads, Systems management section.
Latitude laptops may experience Bluescreen errors when a Hard Drive Password is set within the BIOS.
Systems specific to Issue:
The best solution for this issue is to update the Latitude laptop BIOS to the most recent version from the Dell Support Website.
Desktops & All-in-Ones, Laptops
23 Feb 2021