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Charging Issues - Dell Power Companion PW7015M, PW7015L

Summary: A guide on Charging Issues on the Dell Power Companion PW7015M, PW7015L

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Article Content


Symptoms


This article provides information on Charging Issues on the Dell Power Companion PW7015M, PW7015L


Table of Contents:

  1. Missing Power Output Cables
  2. Unable to Charge Power Companion
  3. Unable to Charge Notebook
  4. Unable to Charge Mobile Device

Missing Power Output Cables

 

Your Power Companion ships with both 4.5mm and 7.4mm power output cables to charge your Dell Notebook.

SLN294662_en_US__1I_Peripheral_PowerCompanion_RT_1

Please thoroughly check the packaging, if the cables are not present contact Dell Customer Support.

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Unable to Charge Power Companion

The Power Companion is charged using a Dell laptop power adaptor. A seperate AC adaptor is not provided with the product.

If you are unable to charge your Power Companion:
  1. Check you are using a Dell authorized AC adaptor.
  2. Check the AC adaptor is fully inserted in to the Power Companion.
  3. Check the battery status by pressing the power button and checking the battery status lights. If the first LED is lit solid amber this indicates the AC adaptor is unrecognised or unsupported, swap the AC adaptor for a Dell authorised part.

    SLN294662_en_US__2I_Peripheral_PowerCompanion_RT_2

    If the first LED is blinking amber this indicates that the current charge is less than 11%. Wait for the Power Companion to fully charge before use for best results.

    SLN294662_en_US__3I_Peripheral_PowerCompanion_RT_3

    If the first and second LED blink in an alternating pattern this indicates the unit is overheating, unplug the AC adaptor immediately, then allow the unit to cool. Ensure the unit has adequate ventilation when charging.

    SLN294662_en_US__4I_Peripheral_PowerCompanion_RT_4

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Unable to Charge Notebook

NOTE: The Venue 11 Pro 5130/7130/7139/7140 and the Venue 8 Pro 5830 are not compatible with this device.

 

Check the LED on the end of the notebook charging cable

SLN294662_en_US__5I_Peripheral_PowerCompanion_RT_5

 

If the LED is not lit:
  1. Check the notebook charging cable is fully inserted in the Power Companion and notebook.
  2. Press the power button on the rear of the Power Companion to begin charging.
  3. Check the battery status by pressing the power button and checking the battery status lights.

    If the first LED is blinking amber this indicates that the current charge is less than 11%. Wait for the Power Companion to fully charge before use for best results.

    SLN294662_en_US__3I_Peripheral_PowerCompanion_RT_3

    If the first and second LED blink in an alternating pattern this indicates the unit is overheating, unplug the AC adaptor immediately, then allow the unit to cool. Ensure the unit has adequate ventilation when charging.

    SLN294662_en_US__4I_Peripheral_PowerCompanion_RT_4

If the LED on the notebook charging cable is blinking, or an insufficient wattage warning message is displayed on your notebook, check the Power Companion model is correct for your system.

For notebooks shipped with a 43W AC adaptor use either PW7015M or PW7015L.

For notebooks shipped with a 65W AC adaptor use PW7015L only.

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Unable to Charge Mobile Device

NOTE: The Venue 11 Pro 5130/7130/7139/7140 and the Venue 8 Pro 5830 are not compatible with this device.
If your mobile device fails to charge over USB:
  1. Check the USB cable if fully inserted in to the Power Companion and mobile device.
  2. Press the power button on the rear of the Power Companion to begin charging.
  3. Check the battery status by pressing the power button and checking the battery status lights.

    If the first LED is blinking amber this indicates that the current charge is less than 11%. Wait for the Power Companion to fully charge before use for best results.

    SLN294662_en_US__3I_Peripheral_PowerCompanion_RT_3

    If the first and second LED blink in an alternating pattern this indicates the unit is overheating, unplug the AC adaptor immediately, then allow the unit to cool. Ensure the unit has adequate ventilation when charging.

    SLN294662_en_US__4I_Peripheral_PowerCompanion_RT_4

  4. Confirm your mobile device supports USB-IF Battery Charging Specification revision 1.2 (BC1.2)

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Article Properties


Affected Product

PC & Tablet Accessories, Dell Portable Power Companion (12000mAh) PW7015M

Last Published Date

10 Apr 2021

Version

3

Article Type

Solution