PowerStore: pstcli command "support_metrics_archive generate" returns the wrong data as a response

Summary: The PowerStore CLI (PSTCLI) command "support_metrics_archive generate" returns wrong data as a response.

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Symptoms

The PowerStore CLI (PSTCLI) command "support_metrics_archive generate" returns wrong data as a response.

Note: This command requires the -service flag.

Example:

pstcli -service support_metrics_archive generate -start_offset 604800 -end_offset 0
Success
 #  |  archive_id
----+--------------
  1 | (wrong data)

 

Cause

This is a known issue in PSTCLI in versions up to 1.0.2.x.

 

Resolution

This issue is fixed in PowerStoreOS 1.0.3.0.5.007 (v1.0 Service Pack 3).

As a workaround, the available performance archives are found inside the following directory, where xxxx is a date folder or folders specific to your system.

ll /cyc_cfs/service/support_metrics/archived/xxxx

The file format is PowerStore_ClusterID_StartDate_EndDate_support-metrics.tar.gz.
Example: PowerStore_abcdefg_2020-04-21T12-56-32_2020-04-28T12-56-32_support-metrics.tar.gz

For guidance on how to download logs from a PowerStore system, see PowerStore: How to generate and collect various logs from PowerStore

 

Additional Information

Important Note

A new issue was found in PSTCLI in PowerStoreOS 1.0.3.0.5.007, where the downloaded file (with pstcli command "support_metrics_archive download") is saved with the generated ID instead of the correct file name.
This is cosmetic only as the file can still be extracted (it is still a tar.gz file) and the contents are as they should be.
This issue is fixed in PowerStoreOS v2.1.x.

 

Affected Products

PowerStore, PowerStore 1000X, PowerStore 1000T, PowerStore Expansion Enclosure, PowerStore 3000X, PowerStore 3000T, PowerStore Rack, PowerStore 5000X, PowerStore 5000T, PowerStore 7000X, PowerStore 7000T, PowerStore 9000X, PowerStore 9000T
Article Properties
Article Number: 000133252
Article Type: Solution
Last Modified: 03 Feb 2026
Version:  13
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