EQLXPerf not started

Summary: The service EQLXPerf not starting in operation system.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Service EQLXPerf not starting and generating Event ID: 1023 in system event Logs in Operation System.

Trying to start it manually, this error will be displayed after a few seconds:

SLN303099_en_US__11 - EQLXPerf

In the Operating System Event Logs, the event ID: 1023 is recorded. There is already a listener on IP endpoint 0.0.0.0:8000.

SLN303099_en_US__22 - event_log

Resolution

Use the Command netstat -an in prompt to verify the ports and programs running.

SLN303099_en_US__33 - prompt

After, search in the archive for 0.0.0.0:8000 and verify the state.
If the state is LISTENING, another application is already using this port.

SLN303099_en_US__44 - TCP

In this case we must change the port of San HeadQuarters or the application that is using port 8000.

To change the port in San Headquarters access the option:

Settings -> Server Settings.

SLN303099_en_US__55 - SanHQ

After changing the port, start the EQLXPerf service in the Operatig System.

Affected Products

Legacy Storage Models
Article Properties
Article Number: 000136708
Article Type: Solution
Last Modified: 10 Apr 2021
Version:  3
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