Article Number: 000139665
The CD, DVD or Blu-ray drive on your computer may not be able to eject the disc.
Use the troubleshooting instructions below if your CD, DVD or Blu-ray drive is not able to eject a disc. The instructions will help you resolve the problem in some instances if the drive has not failed completely.
The instructions below can be used for both internal and external CD, DVD or Blu-ray drives but some of the fundamentals might be a little different.
The instructions below applies to the following Microsoft Windows Operating Systems, however some instructions may slightly vary with older version of Microsoft Windows (Windows Vista or Windows XP):
Click on the troubleshooting steps below for more instructions. If the issue is not resolved, proceed to the next troubleshooting step.
Windows Explorer or File Explorer has an option to eject the CD/DVD tray manually within the Operating System. To eject the tray within the Operating System, follow these steps:
To better isolate if the issue is caused by the drive itself or some 3rd party application which may be causing the issue, you can try to eject the tray from within the System BIOS. To eject the tray within the System BIOS, follow these steps:
You can manually eject the tray of the optical drive using a paperclip. This is applicable for computers with tray-load drives only.
|Drive Status LED|
|Drive Status LED|
The Dell QuickSet utility provides easy access to configure settings for power management, icon and font size, display brightness, and optical drive tray eject as well as other functions on most Dell Laptop and select Dell Desktop computers.
Refer to the Dell knowledgebase article Drivers and Downloads FAQ to find out more information on how to download and install a driver.Back to Top
Some CD/DVD playback or recording software may cause the optical disk drive not to eject. Ensure to close all such applications before trying to eject the disc.
You may also want to look in the System Tray at the bottom-right corner of the screen. If you see an icon that represents the CD/DVD playback or recording software, right-click on the icon and select Close or Exit.Back to Top
Dell recommends updating the BIOS as part of your scheduled update cycle. Like Operating System and driver revisions, the update contains feature enhancements or changes that will help keep your system software current and compatible with other system modules (hardware, firmware, drivers and software) as well as providing security updates and increased stability.
Refer to the Dell knowledgebase article How to update your System BIOS within Windows for more information.Back to Top
The optical disk drive diagnostic may require you to have certain types of optical media available, such as a CD-RW, DVD-RW, or Blu-ray disc. Before beginning the diagnostic, ensure you have the proper media that you wish to troubleshoot.
To run a Diagnostic on your CD, DVD or Blu-ray drive, browse to the Optical Drive Diagnostic and follow the instructions
For any other issue with the CD, DVD or Blu-ray drive on your computer, refer to the Dell knowledgebase article Troubleshooting CD/DVD or Blu-Ray Drive Problems in Microsoft Windows.Back to Top
Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Fixed Workstations
21 Feb 2021