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Article Number: 000140241

Latitude 5495 Resolving Vertical Lines on the Built-in LCD

Summary: This article provides information on resolving vertical lines seen on the Latitude 5495 notebooks' Internal LCD panel.

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Article Content

Symptoms

The Latitude 5495 notebook may display vertical lines on the LCD. This can happen either during the Operating System loading or resuming from Sleep.

Vertical Lines on LCD

(Figure.1 Vertical Lines on LCD)

Cause

N/A

Resolution

Updating to the latest AMD Graphics driver on your computer will resolve the issue. To download and install the latest video driver from the Dell Site:

  1. Browse to the Dell Drivers & Downloads page:

  2. Select the Operating System

  3. Under Category, select Video

  4. Locate the latest AMD Radeon Graphics Driver (version A04 or newer)

  5. Click Download and save the file to your computer

  6. Open File Explorer and browse to the location where the downloaded file is saved

  7. Double-click the graphics setup file and follow the on-screen instructions to complete the installation process

  8. A system restart is required to complete installation

Article Properties

Affected Product

Latitude 5495

Last Published Date

07 Nov 2023

Version

4

Article Type

Solution

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