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Article Number: 000143870

指纹读取器无法在XPS 9370、XPS 9570或Precision 5530上工作

Summary: 如何解决 XPS 9370、XPS 9570 或 Precision 5530 上的指纹读取器问题。

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Article Content

Symptoms

XPS 9370XPS 9570 或 Precision 5530 的指纹读取器在 Windows 中可能无法正常工作，但设备管理器可以正确检测指纹读取器设备。此外，Windows Hello功能可能无法完成指纹注册。

Cause

如果系统BIOS中的“Intel SGX Enable”（Intel SGX启用）设置从Enabled（已启用）（默认设置）更改为Disabled（已禁用）或Software Controlled（软件控制），可能会发生这种情况。

Resolution

要更改此设置， 请访问系统 BIOS 并更新以下设置：

BIOS 设置 -> 英特尔软件防护扩展 ->英特尔 SGX 启用：Enabled

Article Properties

Affected Product

Precision 5530, XPS 13 9370, XPS 15 9570

Last Published Date

21 May 2024

Version

6

Article Type

Solution

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